Kayce Laurel

Seeking for career to apply my knowledge and skills in an oriented environment that gives equal career opportunity based on skills and performance.

Captain II - OKADA RESORT AND CASINO MANILA - Manila

(2019-07 - 2020-07)

• Greet the customer with pleasing personality
• Provided excellent customer service to guests, taking and delivering orders in a timely manner
• Maintained a clean and organised work areas, ensuring a safe and inviting atmosphere for guests
• skilfully promoted items on the beverage list and bar special
• effectively listened to, understood and clarified guest concerns and issues
• immediately informed supervisor of any problem or unusual situation and took appropriate action
• High level of energy and efficiency
• Willingness to learn any skillsets
• Ability to work quickly with a sense of urgency
• Ability to work as a team
• Ability to follow directions
• Ability to follow procedures
• POS skills

Hostess/Server - SQUARE SHABU AYCE hotpot restaurant

(2024-11 - present)

• Greet the customer with pleasing personality
• Provided excellent customer service to guests, taking and delivering orders in a timely manner
• Maintained a clean and organised work areas, ensuring a safe and inviting atmosphere for guests
• skilfully promoted items on the beverage list and bar special
• effectively listened to, understood and clarified guest concerns and issues
• immediately informed supervisor of any problem or unusual situation and took appropriate action
• High level of energy and efficiency
• Willingness to learn any skillsets
• Ability to work quickly with a sense of urgency
• Ability to work as a team
• Ability to follow directions
• Ability to follow procedures
• POS skills

Bachelor of Science - Hotel and Restaurant Management - Mary the Queen College of Quezon City, Philippines (2016-06 - 2019-06)