Medical Receptionist, Medical Assistant at Florida Medical Clinic (2022-03 – 2023-11)
- Communicate with patients professionally in person and over the phone
- Answer, screen and direct incoming calls and messages through medical patient portal
- Appointment setting for new and existing patients
- Manage and maintain schedule for therapist and medical providers
- Accurately document and maintain patient information in electronic health records (HER)
- Handle a smooth and efficient flow of information between patients and clinical staff
- Maintain a high degree of discretion handling confidential patient information in compliance with HIPAA
General Notary, Florida Commissioned at Self Employed (2021-12 – Present)
- Serve the public as an impartial witness in performing a variety of official fraud-deterrent acts related to the signing of important documents
- Traveling to clients to notarize documents, everything from powers of attorney, trust documents, healthcare-related documents, auto title transfers and many more
- Take acknowledgments, administer oaths, attest to photocopies of certain documents, solemnize marriage
- Conducting inbound and outbound calls
- Scheduling appointment
- Keeping in direct contact and up to date on any issue or changes needed to be documented
- Printing, copying and mail carrier services
Manager at Self-Employed Retail (2020-02 – Present)
- Interact with existing and potential customers to generate sales
- Process all cash or card transactions using a safe secured payment processing system
- Manage inventory, restocks, write offs, and taxes
- Shipping customers' purchases and processing returns
- Website building and marketing
- Providing customers with the best deals and offers
- Answering calls and chat questions to resolving or assisting customers with making the best decisions for them
Social Media Analyst, Process Executive, Content Moderator at Cognizant Technologies (2017-08 – 2020-02)
Moderating online content in a professional fast-paced environment requires a high degree of accuracy, multi-tasking, and clear, efficient communication.
- Review video and photo content to determine if internal client policy has been violated
- Supply valuable data and insight on violating and non-violating content via use of complex decision tree
- Keep up to date on new policy, policy changes, trends, and exceptions
- Escalate sensitive content as needed for immediate client review, or emergency service assistance (law enforcement, Fire Department) Public Safety Enforcer
- Internally escalate observed trends, issues and challenges for resolution or improvement
Appointment Setter, Patient Care Advocate at Worldwide Medical Services (2016-07 – 2017-03)
- Working in a call center environment inbound and outbound calls
- Utilize computer and technology skills to maneuver through multiple tabs, software programs, and enter any notes or details from customer interactions
- Verifying customer medical insurance status and company coverage through medical insurance verification software
- Scheduling and confirming appointments with customers as well as care physicians
- Assist with making medical claims through customers insurance to ensure appropriate equipment is requested and covered through insurance
- Follow up with customers to ensure service satisfaction
- Provide customers with their specific options to ensure their goals are reached and at no cost to them
- Computer software: Avality, sales force, Microsoft word, Outlook, and Excel
Customer Service Representative at A T&T, One Touch Direct LLC (2014-06 – 2015-03)
- Outbound and Inbound calling
- Customer support care team, assisting existing customers and potential customers
- Account claims and adjustments on accounts
- Accepting payments over the phone to resolve account status
- Processing credit checks to qualify customers
- Resolving customers' issues or complaint following service issues or installment complications
Customer Service Representative, Cashier, Store Associate at Circle K (2013-01 – 2014-06)
- Help maintain standards of store appearance and provide fast and friendly service to our customers
- Conduct cash, card, and money order transaction utilizing a payment system
- Maintain a safe and clean environment for customers entering the store including emptying inside and outside trash, cleaning bathrooms and soda, and hot dog machinery
- Update store logs, get rid of expired goods, provide write offs, and inventory management
Paraprofessional, Teacher's Aide, ESE Aide, H.O.S.T at Hillsborough County Schools (2011-04 – 2016-07)
- Assist instructional teacher with daily activities in small groups, learning lessons, testing, and evaluating students' receptiveness
- Maintain a safe and educational environment for students and staff
- Adhering to a schedule to maintain timely transitions for students and staff members
- Provide clerical work such as filing papers, making copies, scheduling conference
- Certifications and training, CPR Certified requirement to work with children
