Kayla Cruz

Customer service and operations professional with experience in front desk membership support, barista service, team leadership, and remote customer support. Skilled at welcoming guests, resolving concerns, organizing daily operations, and training coworkers.

Front Desk and Membership Support at Komunal Jiu Jitsu (2026-01 – Present)

• Welcome members and prospective students, answer inquiries, explain membership options, and coordinate trial visits.
• Follow up with leads and founding members by phone, text, and email; prepare onboarding information and check-in reminders.
• Track merchandise inventory and orders, organize member communications, and support daily front desk operations.

Barista at Starbucks (2026-06 – 2026-09)

• Prepare beverages and provide friendly service in a fast-paced drive-through store.
• Handle orders and payments while communicating with teammates to keep service moving and orders accurate.
• Position ended when the store closed during Starbucks' North American closures.

Manager and Team Lead at Panera Bread (2022-11 – 2026-05)

• Led shifts and supported team members across service, barista, line, and baking stations during busy periods.
• Trained new hires, resolved customer concerns, handled cash transactions, and maintained food safety and cleanliness standards.

Customer Support Representative at DoorDash (2023-01 – 2024-12)

• Assisted customers remotely with order issues, refunds, and account questions in a high-volume environment.
• Resolved escalated concerns through clear communication and independent problem-solving.

– San Diego Mesa College (2024-09)

High School Diploma – Helix Charter High School (2024-06)