Kayla Ebreo-Castillo

Hardworking and dependable, with over three years of experience in customer service, food service, and retail environments. Known for a positive attitude, strong work ethic, and ability to thrive in fast-paced settings. Proven track record in delivering excellent service, maintaining safety standards, and working collaboratively with diverse teams. Seeking a role where I can contribute to a customer-focused organization, and continue growing professionally.

Overnight Team Associate - Walmart - Hilo, Hawaii

(2020-09)

• Unloaded freight and stocked shelves efficiently to ensure merchandise availability for morning customers.
• Operated pallet jacks and followed safety protocols while handling heavy inventory.
• Maintained clean and organized aisles, contributing to a safe and welcoming store environment.
• Worked independently and as part of a team to meet nightly stocking goals and deadlines.

Hospital room service attendant - Hilo Medical Center - Hilo, Hawaii

(2019-08 - 2020-03)

• Delivered meals to patients with care and accuracy, ensuring compliance with dietary restrictions and medical guidelines.
• Provided friendly, respectful service while maintaining patient confidentiality and comfort.
• Communicated with dietary staff to resolve menu concerns and accommodate special requests.
• Maintained high standards of hygiene and safety in food handling and delivery.
• Supported nursing and kitchen teams to ensure timely meal service, and patient satisfaction.

Cashier - Ace Hardware - Waimea, Hawaii

(2018-10 - 2019-08)

• Operated the POS system to process cash, credit, and check transactions accurately.
• Provided friendly and knowledgeable customer service, assisting with product inquiries, and locating merchandise.
• Maintained a clean and organized checkout area, restocked impulse items, and ensured that displays were tidy.
• Handled returns and exchanges in accordance with store policies, resolving customer concerns with professionalism.
• Collaborated with team members to support daily operations and meet store goals.

Waitress - Merriman's Restaurant - Waimea, Hawaii

(2017-08 - 2018-10)

• Delivered a high-end dining experience by providing attentive, personalized service to guests in a busy, upscale restaurant.
• Took accurate food and beverage orders, made menu recommendations, and ensured the timely delivery of meals.
• Maintained detailed knowledge of seasonal menus and local ingredients to enhance guest satisfaction.
• Collaborated with kitchen and bar staff to ensure a smooth service flow and resolve issues quickly.

Beach & Pool Server - Mauna Lani Bay Hotel and Bungalows - Waimea, HI

(2014-03 - 2017-06)

• Provided attentive food and beverage service to guests in beach and poolside areas, ensuring comfort and satisfaction in a fast-paced outdoor environment.
• Took and delivered orders promptly, maintained knowledge of menu items, and upsold specials and signature drinks.
• Maintained cleanliness of service areas, including cabanas, lounge chairs, and pool decks, while adhering to health and safety standards.
• Built connections with guests by offering friendly, personalized service, and anticipating needs.
• Collaborated with kitchen and bar staff to ensure a smooth service flow and timely delivery.

High School Diploma - Honoka'a High And Intermediate School (2013)