Kayla Harmon

Dedicated Operations Manager with 10+ years of experience leading daily business operations, managing teams, improving processes, and delivering excellent customer experiences. Skilled in employee training, scheduling, client relations, problem solving, administrative support, and business development. Seeking opportunities in operations, customer success, administration, HR, coordination, or business support.

Resort Manager - Danmar Pet Resort

(2016-01)

• Manage daily business operations while maintaining excellent customer service standards.
• Lead, train, schedule, and support employees.
• Assist with hiring, onboarding, coaching, and team development.
• Create workplace systems to improve organization and productivity.
• Resolve customer concerns and maintain client relationships.
• Manage communication, scheduling, social media, and administrative tasks.

Owner & Operator - Momma's Dog Grooming

(2023-01)

• Built and operate an independent service-based business.
• Manage scheduling, customer communication, payments, and marketing.
• Maintain strong customer relationships and daily business operations.