Insurance Coordinator (Remote) at Family Auto of Easley (2024-01 – Present)
- Review and verify customer insurance policies to ensure they meet lender and contract requirements.
- Use insurance carrier portals to monitor coverage and maintain accurate records.
- Work with customers and insurance companies when vehicles are involved in accidents.
- Submit and manage collateral protection insurance claims for customers who do not maintain required full-coverage insurance.
- Communicate with lenders, insurance providers, and customers to resolve coverage issues and claims efficiently.
Assistant Office Manager at Family Auto of Easley (2023-11 – 2024-01)
- Processed vehicle titles, registrations, and related DMV paperwork.
- Prepared and finalized deal paperwork for vehicle sales.
- Worked directly with the DMV to ensure compliance with state requirements.
- Answered incoming calls, assisted customers, and accepted payments.
- Maintained accurate records and organized dealership documentation.
- Assisted with daily office operations and administrative tasks.
Receptionist / Scheduler / Dispatcher at H2Flow Plumbing (2023-01 – 2023-11)
- Scheduled service appointments and dispatched technicians using ServiceM8.
- Answered customer calls and addressed questions regarding services and scheduling.
- Maintained detailed customer records and job information.
- Processed customer payments and followed up on outstanding invoices.
- Communicated diagnostic findings and service recommendations to customers.
- Helped maintain a high level of customer satisfaction through prompt and professional service.
General Manager (Remote) at AllStar CSR (2019-08 – 2023-01)
- Oversaw daily business operations for a remote customer service company, ensuring smooth workflow and efficient team performance.
- Managed and supervised customer service representatives, providing training, coaching, and ongoing support to maintain high service standards.
- Handled escalated customer concerns and complex issues, working to achieve positive resolutions and maintain client satisfaction.
- Monitored employee performance, attendance, productivity, and quality metrics while implementing strategies for improvement.
- Assisted with hiring, onboarding, and training new team members.
- Coordinated scheduling and workforce management to ensure adequate coverage and operational efficiency.
- Developed and maintained procedures, workflows, and documentation to improve consistency and productivity.
- Managed client communications, addressing concerns, providing updates, and maintaining strong professional relationships.
- Analyzed reports, performance data, and operational metrics to identify trends and opportunities for improvement.
- Utilized multiple home service software platforms, CRM systems, and communication tools to manage operations in a fully remote environment.
- Collaborated with leadership to implement process improvements, increase efficiency, and support company growth.
- Maintained accurate records, reports, and documentation while ensuring compliance with company policies and client requirements.
- Demonstrated strong organizational, leadership, problem-solving, and multitasking abilities while managing multiple priorities in a fast-paced environment.
- Utilized ServiceTitan across multiple companies to schedule appointments, coordinate dispatch operations, and manage service workflows efficiently.
- Utilized Slack for daily team communication, collaboration, announcements, and coordination across a fully remote workforce.
Manager / Delivery Driver at Domino's Pizza (2015-01 – 2019-08)
- Managed customer service issues and daily store operations.
- Processed cash, credit card, and debit card transactions.
- Trained and supported team members during busy shifts.
- Coordinated deliveries and ensured orders were completed accurately and on time.
- Maintained company safety and quality standards.
