Kayla McClure

Dynamic and results-oriented professional with over 8 years of experience in business management, retail sales, and leadership. Renowned for consistently surpassing performance benchmarks while fostering brand loyalty through exceptional customer service. Strong advocate for education and personal development, dedicated to empowering individuals and teams to achieve their full potential.

Eager to leverage diverse sales expertise in a challenging new role that promotes growth, innovation, and collaboration within a forward-thinking organization.

Assistant Store Manager - Lenscrafters - Concord, NC

(2024-10)

Functioned as a business owner within LensCrafters, enhancing brand representation as the leading destination for vision care in the community.

• Directed daily store operations, focusing on enhancing customer satisfaction and optimizing performance metrics.
• Trained and mentored team members to improve product knowledge and sales techniques.

Retail Store Manager - Sally Beauty - Concord, NC

(2021-05 - 2024-09)

Facilitated strategic planning and supervision of associates' daily tasks to optimize customer satisfaction and loyalty.

• Monitored adherence to brand standards, ensuring alignment of merchandising planograms and marketing strategies.
• Facilitated resolution of customer concerns while analyzing store trends to proactively address customer demands.

Business Manager - Dillards at Northlake - Charlotte, NC

(2020-08 - 2021-05)

Recruited, trained, coached, motivated, developed, and oversaw new and incumbent associates on company policies and procedures, product knowledge, and personal and department productivity goals.

• Reviewed and analyzed business performance of daily, weekly, monthly, and annual sales.
• Developed, implemented, and initiated business driving events to achieve exceptional department goals and grew business high levels from LYTD.

Retail Sales Manager - Ulta Beauty - Matthews, NC

(2019-07 - 2020-07)

• Exceeded sales, profitability and operational goals.
• Reviewed/interpreted financial and operational reporting, including store visit and excellent audit results.
• Attracted, hired, trained, coached, developed and retained a diverse team of top talent professionals.
• Prioritized and amplified tasks and managed store workload.

Business Manager - Dillards at South Park - Charlotte, NC

(2018-10 - 2019-07)

Recruited, trained, coached, motivated, developed, and oversaw new and incumbent associates on company policies and procedures, product knowledge, and personal and department productivity goals.

• Reviewed and analyzed business performance of daily, weekly, monthly, and annual sales.
• Developed, implemented, and initiated business driving events to achieve exceptional department goals and grew business high levels from LYTD.

Makeup Artist - MAC Cosmetics - Charlotte, NC

(2017-12 - 2018-10)

Exceeded personal and professional goals while maintaining strong floor presence, client relations, and sales.

• Conducted professional caliber makeup demonstrations, applications, and lessons.

Sales Specialist - Urban Decay Cosmetics - Charlotte, NC

(2016-11 - 2017-12)

Responsible for exceeding sales goals while maintaining strong floor presence, store associate relationships, and with high levels of product knowledge.

• Traveled all over the South East division (Carolinas, Virginia, Maryland, and DC) and coordinated many special events and conducted master classes.