AUDITOR/QUALITY ASSURANCE SPECIALIST at ARKANSAS DEPARTMENT OF HUMAN SERVICES (2025-03 – Present)
- Conducted Security-focused audits and data validation reviews across multiple government and third-party electronic interfaces (SOLQ, DOL, SSA, etc.)
- Utilized Excel-based analysis to identify data anomalies and investigated discrepancies.
- Performed compliance reviews to ensure adherence to state and federal regulations, policies, and procedural standards.
- Investigate system and user errors, document findings, and provide recommendations that improve operational accuracy.
- Created detailed reports and visualizations to summarize audit findings and support data-driven decision-making.
SURGE (PROCESSING) SUPPORT/ELIGIBILITY SPECIALIST at DELOITTE CONSULTING (2023-06 – 2024-09)
- Analyzed and validated data from multiple electronic sources to ensure accuracy, integrity, and regulatory compliance.
- Utilized statistical techniques to streamline eligibility determinations across Medicaid, SNAP, TANF, and other assistance programs.
- Applied cybersecurity and privacy awareness principles while handling confidential client information.
SOCIAL MEDIA COORDINATOR at LOVE BY MICHAEL (2022-03 – 2023-07)
- Book meetings with potential clients for brand promotion
- Assist the team on how to increase web traffic in alignment with marketing strategies
- Monitor social media platforms for the CEO
- Interview, hire, and train new employees
- Maintain current and potential client contact information on a spreadsheet for the CEO
MACHINE OPERATOR at DIVERSITECH (2021-01 – 2022-07)
- Maintain, fix, and operate various types of mechanical and computer-operated machinery
- Adhere to safety regulations and guidelines
- Oversee training of new or junior machine operators
- Meet daily production goals set forth by management
CLERICAL ASSISTANT (SUMMER INTERN) at DEPARTMENT OF HUMAN SERVICES (2012-07 – 2022-07)
- Greeted customers and provided guidance for appropriate services (TANF, Food Stamps, Medicaid)
- Assisted in SDLC Business requirements (planning, design, development, and maintenance) of new filing system for case workloads
- Cross-referenced with community organizations to help with utility assistance, rent, clothing, food/shelter
- Prepare appointment schedules for employees
