Front desk agent at W Hotel – Icon Brickell Tower 3 Residences (2026-05 – Present)
- Coordinate guest arrivals and departures for short-term rental units booked through Airbnb, Expedia, Booking.com, and other third-party platforms.
- Verify reservation details, identification, and required documentation prior to guest check-in.
- Communicate directly with property owners, hosts, and property managers regarding reservations, guest requests, and building requirements.
- Process and update reservation information through the building's guest management and access control systems.
- Respond to emails, phone calls, and inquiries from guests, hosts, and property management teams in a professional and timely manner.
- Ensure all required guest information is received and entered accurately before granting building access.
- Assist with building access procedures, visitor registration, and resident services while maintaining security protocols.
- Coordinate with security, management, and property owners to resolve guest issues and reservation discrepancies.
- Maintain accurate records of guest stays, building access, and communications.
- Provide exceptional customer service while enforcing residential building policies and procedures.
Night Auditor at Fairfield Inn & Suites Miami Airport SOUTH (2025-12 – Present)
- Audit daily financial reports and reconcile accounts
- Complete end-of-day processing and investigate discrepancies
- Handle overnight guest concerns with professionalism
Cross-Property Night Auditor (On-Call / Task Force Support) at Marriott & Hyatt Properties (Present)
- Provided night audit coverage at multiple properties upon request from General Managers
- Supported operations during staffing shortages and high-occupancy periods
- Quickly adapted to varying brand standards, systems, and procedures
- Performed full audit, reporting, and guest service duties independently
Front Desk Supervisor at Holiday Inn Port of Miami (2024-06 – 2026-03)
Supervised front desk operations in a 200+ room property, ensuring smooth guest arrivals, VIP accommodations, and daily business transactions in a fast-paced, high-occupancy environment.
- Trained and led a front desk team to consistently exceed service standards, resulting in a measurable improvement in guest satisfaction scores and online reviews.
- Conducted shift briefings, managed pre-arrival planning, and coordinated room assignments with housekeeping and concierge to ensure timely readiness for VIPs, repeat guests, and special requests.
- Handled guest escalations with poise and professionalism, resolving service issues on the spot and often turning negative experiences into positive reviews.
- Supported the Front Office Manager in operational reporting, staff performance evaluations, and implementing new service protocols that increased efficiency and reduced check-in wait times.
- Collaborated across departments to manage special events, group check-ins, and high-demand weekends, helping to maintain operational control while enhancing the guest experience.
Night Auditor at DoubleTree by Hilton Miami North I-95 (2024-03 – 2024-11)
- Process nightly audits, financial reports, and reconciliations
- Assist overnight guests with check-in/out and service needs
- Maintain accurate cash handling and billing records
Night Auditor at Holiday Inn Miami North I-95 (2023-04 – 2024-03)
- Managed overnight operations, audits, and guest services
- Ensured completion of audit reports and account accuracy
Correctional Sergeant at State of Florida – Department of CORRECTIONS (2018-11 – 2023-03)
- Supervised staff and daily facility operations
- Conducted training, enforced safety policies, and resolved personnel issues
- Maintained security, compliance, and operational discipline
Front Desk Agent/ Night Auditor at Holiday Inn Express (2017-04 – 2019-01)
- Checked guests in/out, managed reservations, and processed payments
- Conducted nightly audits and posted charges
- Addressed guest inquiries and provided concierge-level service
