Kayla Ortiz

Reliable candidate ready to take on challenges using problem-solving and task prioritization skills to help team succeed. Willing to relocate: Anywhere

House keeping at self employed (Present)

• Cleaning residential clients homes
• Cleaning for AIRBNB locations

Care Giver at Homekare (2022-06 – 2024-04)

• Supported patient independence by teaching use of canes and walkers.
• Managed clients' meal planning, food purchasing and mealtime preparations.
• Kept clients' home environment clean, healthy and safe.
• Maintained tidy and inviting home environments with regular cleaning, trash removal and laundry assistance.
• Administered medication on time using schedules and reminders.

Chat Support Representative at Mci (2020-10 – 2022-03)

• Helped customers complete purchases and track order deliveries.
• Met quotas for performance and one-contact resolutions for most issues.
• Offered prompt, courteous and accurate information to customers requesting assistance via web-based chat.
• Processed customer exchanges, refunds and bill adjustments to correct product or service problems.
• Determined charges for services requested, collected deposits and payments, or arranged for billing.
• Documented all call information according to standard operating policies and procedures.
• Updated records with details of customer interactions and transactions.
• responded to chats and emails

Patient Care Consultant at Trulieve (2019-03 – 2021-04)

Received incoming calls and had patients who requested to speak with me in regards to their needs they like to stay in their comfort zone.

• Improved quality of care with diligent attention to patient needs and delivery strategies.
• Maintained knowledge of community services and resources available to patients.
• Helped dispensary customers understand different types of edibles and encouraged experimentation.
• Educated customers about cannabis benefits, including both THC and CBD products.
• Maintained full compliance with applicable regulations and completed required documentation for special purchases.
• Created brand loyalty and inspired customer confidence with expert knowledge.
• Shared information regarding cannabis research findings involving treatment for pain and anxiety.
• Updated dispensary's website to feature new products.
• Advised customers on best dispensary products for specific needs.

Environmental Services Housekeeper (Part Time) at Mountain View Regional Hospital (2017-06 – 2019-09)

• Kept rooms fresh and patient-ready with regular trash removal, surface wipe-downs and supply replenishment.
• Turned over rooms quickly and notified staff of room and bed availability.
• Created and maintained clean, attractive and sanitary environment throughout facility.
• Met demand for room turnover, working quickly to freshen and replenish patient rooms, public spaces and offices.
• Followed strict standards for controlling communicable diseases, emerging health threats and public safety concerns.
• Washed windows, ceilings and walls with proper techniques for optimum results.
• Emptied wastebaskets and transported trash and waste to disposal areas.

IOS Technical Advisor at Volt (2017-11 – 2018-01)

• Provided phone support for iOS products (iphone , ipad, mac.
• Maintained
• Accommodated wide-ranging customer experience levels by adjusting technical support strategies.

Call Center Customer Service Representative at Sitel (2015-01 – 2017-11)

• Met quality and service standards when responding to requests.
• Assisted customers with troubleshooting and resolving technical issues.
• Handled high call volume to quickly answer inquiries, update accounts and resolve concerns.
• Improved job knowledge with continuous training and expert use of available knowledge bases.
• Instilled calm in customers, managing escalations and transfers with utmost professionalism.
• Diagnosed and resolved technical hardware and software issues.
• Answered phones and resolved customer issues and complaints.

Cashier/Customer Service at California Pastrami (2014-04 – 2016-01)

Office Administration Business management (Cnm) – Albuquerque 'Job Corp (2015-01 – 2015-01)