House keeping at self employed (Present)
- Cleaning residential clients homes
- Cleaning for AIRBNB locations
Care Giver at Homekare (2022-06 – 2024-04)
- Supported patient independence by teaching use of canes and walkers.
- Managed clients' meal planning, food purchasing and mealtime preparations.
- Kept clients' home environment clean, healthy and safe.
- Maintained tidy and inviting home environments with regular cleaning, trash removal and laundry assistance.
- Administered medication on time using schedules and reminders.
Chat Support Representative at Mci (2020-10 – 2022-03)
- Helped customers complete purchases and track order deliveries.
- Met quotas for performance and one-contact resolutions for most issues.
- Offered prompt, courteous and accurate information to customers requesting assistance via web-based chat.
- Processed customer exchanges, refunds and bill adjustments to correct product or service problems.
- Determined charges for services requested, collected deposits and payments, or arranged for billing.
- Documented all call information according to standard operating policies and procedures.
- Updated records with details of customer interactions and transactions.
- responded to chats and emails
Patient Care Consultant at Trulieve (2019-03 – 2021-04)
Received incoming calls and had patients who requested to speak with me in regards to their needs they like to stay in their comfort zone.
- Improved quality of care with diligent attention to patient needs and delivery strategies.
- Maintained knowledge of community services and resources available to patients.
- Helped dispensary customers understand different types of edibles and encouraged experimentation.
- Educated customers about cannabis benefits, including both THC and CBD products.
- Maintained full compliance with applicable regulations and completed required documentation for special purchases.
- Created brand loyalty and inspired customer confidence with expert knowledge.
- Shared information regarding cannabis research findings involving treatment for pain and anxiety.
- Updated dispensary's website to feature new products.
- Advised customers on best dispensary products for specific needs.
Environmental Services Housekeeper (Part Time) at Mountain View Regional Hospital (2017-06 – 2019-09)
- Kept rooms fresh and patient-ready with regular trash removal, surface wipe-downs and supply replenishment.
- Turned over rooms quickly and notified staff of room and bed availability.
- Created and maintained clean, attractive and sanitary environment throughout facility.
- Met demand for room turnover, working quickly to freshen and replenish patient rooms, public spaces and offices.
- Followed strict standards for controlling communicable diseases, emerging health threats and public safety concerns.
- Washed windows, ceilings and walls with proper techniques for optimum results.
- Emptied wastebaskets and transported trash and waste to disposal areas.
IOS Technical Advisor at Volt (2017-11 – 2018-01)
- Provided phone support for iOS products (iphone , ipad, mac.
- Maintained
- Accommodated wide-ranging customer experience levels by adjusting technical support strategies.
Call Center Customer Service Representative at Sitel (2015-01 – 2017-11)
- Met quality and service standards when responding to requests.
- Assisted customers with troubleshooting and resolving technical issues.
- Handled high call volume to quickly answer inquiries, update accounts and resolve concerns.
- Improved job knowledge with continuous training and expert use of available knowledge bases.
- Instilled calm in customers, managing escalations and transfers with utmost professionalism.
- Diagnosed and resolved technical hardware and software issues.
- Answered phones and resolved customer issues and complaints.
Cashier/Customer Service at California Pastrami (2014-04 – 2016-01)
