Kayla Paez

Patient Service Specialist and Physical Therapy Aide at Banner Gateway Physical Therapy (2025-11 – Present)

prior authorization specialist: obtaining auth at evals or when expired rx

Provide comprehensive patient care and clerical support in physical therapy setting

Prepare treatment areas: Clean and set up therapy equipment and supplies before and after use
Clerical duties: Schedule appointments, maintain patient records, and handle billing or insurance paperwork
Inventory management: Track and reorder supplies and maintain equipment
Ensure patient safety: Help transfer or move patients safely to prevent injury
Prepare therapy tools and environments: Set up activities that simulate daily tasks (e.g., dressing, cooking, using tools)
Adapt tools and environments: Help create or modify tools and spaces to suit patients' needs and abilities

Physical Therapy and Occupational Therapy Technician at OrthoArizona (2024-12 – 2025-12)

Assisted patients with therapeutic exercises and occupational therapy activities under professional supervision

Prepare treatment areas: Clean and set up therapy equipment and supplies before and after use
Assist patients during exercises: Help patients perform prescribed physical therapy exercises under supervision
Administer basic modalities: Apply hot/cold packs, electrical stimulation, ultrasound (if trained), or traction as directed by the physical therapist
Monitor patient progress: Observe and report any changes in patient performance or condition to the PT/OT
Clerical duties: Schedule appointments, maintain patient records, and handle billing or insurance paperwork
Inventory management: Track and reorder supplies and maintain equipment
Ensure patient safety: Help transfer or move patients safely to prevent injury
Prepare therapy tools and environments: Set up activities that simulate daily tasks (e.g., dressing, cooking, using tools)
Assist patients with activities of daily living (ADLs): Help patients practice skills like grooming, dressing, eating, and writing
Support therapeutic activities: Guide patients through exercises and games that enhance fine motor skills, coordination, and cognitive function
Adapt tools and environments: Help create or modify tools and spaces to suit patients' needs and abilities

Team Lead, Front of House Cashier, Back of House Baker and Line Cook at Panera Bread (2022-12 – 2024-11)

Multi-role position managing front-of-house operations, cashiering, and food preparation

Included cash and food handling
Cashier entails taking all the customers orders and helping answer any of their questions or requests
As a Team Lead the job entails to make sure everyone is working in an area they excel in, training new incoming employees, it also includes to be crossed trained and can do all the several types of positions in the workplace
Maintained knowledge of seasonal menus and specials, as well as dietary restrictions and preferences of guests
As a production associate it is important to make all the orders accurately and efficiently
Maintaining the areas clean and orderly and answering the customers phone calls with questions or concerns
Demonstrated attention to detail in accurately taking and delivering orders, including communicating with guests to ensure customer satisfaction

Student Athletic Trainer Assistant at Veritas Prep (2022-08 – 2024-05)

I had the opportunity to work under Robb Lewis, who has been an Athletic Trainer for 10 years and is also a strength conditioning coach and a CPR/First Aid certified instructor
As his assistant I learned how to work in a fast and intense paced environment on and off the field by assessing injuries
I learned how to administer first aid, wrapping parts with athletic tape and kinesiology tape

Jewelry and Sales Associate at TJMaxx (2021-10 – 2022-11)

Sales associate consisted of being able to persuade and help customers find their preferred products
Obtained a promotion six months in and became a jewelry associate for a year and a half
Trained in processing merchandise and sales
Trained in selling customers a product like store credit cards, jewelry, purses, and clothing In Home Nanny Services at The Serna Family (2019-12 – 2021-08)

Childcare and family support services

Experience