Nanny
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Nanny (2011-05 – 2015-08)
Responsible for two young girls, ages 4 and 6 when I began in 2011. Duties included picking them up from school on time, getting them home safely, transporting them to different activities during the week, helping them with all homework ensuring accuracy, preparing meals and putting children to sleep.
Waitress at Chet's Seafood (2016-05 – 2016-07)
Responsible for working multiple shifts, ensure all tables were stocked and clean for customers. Strong multitasking skills under demanding circumstances.
Nanny (2017-03 – 2018-03)
Responsible for two young boys, ages 5 and 8. Duties included picking them up from school on time, getting them home safely, transporting them to and from sports practices and games during the week, helping them with all homework ensuring accuracy, preparing meals and putting children to sleep.
Receptionist at Affordable Marine Service (2018-03 – 2018-05)
Duties included answer phone calls with a positive attitude and making sure the clients are receiving all the information needed. Multitasking with answering phone calls and dealing with concerned customers face to face. Ensuring that all daily activities run smoothly and efficiently when left to manage shop alone.
Medical Office Staff at Woodlands Medical Specialists (2018-06 – 2019-06)
Greeting each patient with a smile and upbeat attitude. Working as a team member effectively and efficiently.
Responsibilities included scheduling iron infusions for patients, checking patients in and out, making sure each one has everything they need to feel comfortable, working with the doctors and Medical Assistants when patients have questions or concerns, and traveling to our smaller office in Milton where I worked independently as a receptionist. Effectively navigating many software and intranet systems. Multitasking while maintaining professionalism and patient confidentiality.
Delinquency Control Counselor at Navy Federal Credit Union (2019-06 – 2020-10)
Primary duties include reaching out to members to collect and assist on past due loans and credit card accounts that are 0-30 days past due. Navigating multiple applications while working with each member. Analyzing each members' financial situation to determine what assistance or payment arrangement will work best for the member while still following company guidelines.
Patient Care Technician at Baptist Hospital (2020-10 – 2021-02)
Taking care of patients that have been admitted into the hospital. Making sure they are comfortable as can be and have all they need. Working alongside the nurses to ensure safety for the patients and employees.
Scheduler / Oncology Access Specialist at Baptist Hospital (2021-02 – 2024-03)
Greeting patients as they come into the office. Checking them in for their appointments with the doctors in Hematology/Oncology. Being able to have sincere empathy for the patients and all they are going through day to day.
Multitasking with answering the phones and with patients needing to check in. I was promoted in our department to our OAS position. I schedule all office visits, imaging, chemo treatments and injections for the physician I work for.
I send out any referrals he has for our patients, along with requesting insurance authorizations when needed.
Bank Teller at Members First Credit Union of Florida (2024-04 – 2024-11)
Welcoming all members as they enter our lobby. Navigating their financial needs and understanding what they are requesting. Making sure each member feels safe and comfortable while discussing finances although we may have other members in our lobby. Respecting their privacy when they ask for certain things to be written down rather than said aloud. Expressing appreciation for them as they are trusting our credit union with their life savings and monthly expenses.
Eligibility Specialist / Treatment Coordinator at Woodlands Medical Specialist (2024-11 – Present)
In depth understanding of each patients benefits based off their insurance plans, as well as being able to know ahead of time which drugs require authorizations for treatment. Communicating effectively with insurance companies to determine what the patient's deductible, out of pocket, coinsurance and copays will be for each treatment. Following all policy guidelines to ensure each drug will be covered.
Processing authorization requests in detail and being able to answer clinical questions regarding the patients care, previous treatments, previous imaging, etc.
Psychology – University of South Alabama
– Escambia High School
