Kayla Willis

Polished and dynamic professional with a proven record of elevating guest and client experiences in high-end hospitality, healthcare, and wellness. Recognized for blending warmth, poise, and precision in fast-paced environments — transforming challenges into opportunities for connection and satisfaction. Quick to master new systems and procedures with ease, and equally skilled at reading people to anticipate needs.

Known for reliability, impeccable presentation, and the emotional intelligence that builds trust with diverse personalities.

Restaurant Server / Bartender - R+D Kitchen - Dallas, TX

(2023-01)

• Delivered refined, high-speed service in a luxury dining environment
• Curated personalized menu and drink recommendations to boost guest satisfaction
• Resolved concerns with poise, turning challenges into positive outcomes
• Coordinated seamlessly with team during peak service hours
• Processed transactions and managed payments with accuracy and efficiency

Restaurant Server - Firebirds Wood Fired Grill - Leesburg, VA / Jacksonville, FL

(2021-01 - 2023-01)

• Provided attentive, timely service in a high-volume setting
• Anticipated guest needs to ensure a consistent, elevated dining experience
• Resolved issues diplomatically, protecting brand reputation
• Maintained dining room presentation and adhered to sanitation standards
• Supported team efficiency through food running and table resets

Medical Scribe - AdventHealth - Orlando, FL

(2019-05 - 2020-06)

• Accurately documented patient encounters in real time to support provider workflow
• Navigated EMR systems with speed and precision
• Clarified instructions with physicians to improve record accuracy
• Maintained patient confidentiality and professionalism under pressure
• Adapted quickly to high-volume medical environments

Cashier / Prep Worker - Flame Broiler - Jacksonville, FL

(2016-08 - 2018-07)

• Delivered friendly, accurate customer service during peak hours
• Prepared ingredients while upholding food safety standards
• Kept work areas clean, organized, and compliant with health guidelines
• Balanced service duties with back-of-house support

Licensed Esthetician - Parisian Spa Institute (2022-07)

Bachelor of Science - Biomedical Sciences - University of Central Florida (2021-05)

Associate of Arts - Florida State College of Jacksonville (2018)

High School Diploma - Sandalwood High School (2018)