Support Specialist - CVScaremark - Indiana
(2023-09)
- Provided technical support to customers via phone and email.
- Assisted with the installation, configuration and maintenance of computer systems.
- Ensured compliance with company policies regarding security protocols.
- Provided guidance to junior members of the team on best practices.
- Documented customer inquiries and resolutions in a ticketing system.
- Verified accuracy of client data by running periodic audits.
- Tested new software releases prior to deployment in production environment.
Postal Carrier - USPS - Houston, TX
(2015-11 - 2023-02)
- Ensured that all packages were correctly labeled according to USPS regulations prior to delivery.
- Provided excellent customer service when interacting with customers regarding postal services offered.
- Identified any suspicious activity or persons on route while making deliveries.
Logistics Coordinator - Clean Harbors - Houston
(2009-12 - 2015-11)
- Overseeing all parts of supply chain management, including assuring the flow of raw materials and finished products from suppliers to retailers and customers.
- Maintained up-to-date knowledge of relevant laws, regulations and best practices pertaining to logistics operations.
- Analyzed data to identify cost savings opportunities in the logistics process.
- Coordinated daily transportation activities including scheduling, routing, tracking and documentation.
- Provided support in negotiating contracts with third-party providers regarding rates, services offered.
