Customer Service at Living Spaces (2023-08 – Present)
- Upholstery specialist and Reclining specialist
- TEC support team
- Sales goals
- POS system's
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Maintained a high level of product knowledge to effectively assist customers with their questions and concerns
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding response time goals
- Resolved customer complaints in a professional manner, finding appropriate solutions to ensure customer loyalty
- Collaborated with cross-functional teams to escalate complex issues and provide timely resolutions for customers
- Developed strong relationships with key clients through regular communication and personalized support
- Assisted customers with product selection based on their needs and preferences, resulting in increased sales revenue
- Trained new team members on company policies, procedures, and best practices for delivering excellent customer service
Receptionist at AppleOne Temp Agency (2023-05 – 2023-07)
- Greeted and welcomed visitors, providing a positive first impression of the company
- Managed a high volume of incoming calls, efficiently routing them to the appropriate departments
- Scheduled appointments and maintained calendars for multiple executives, ensuring optimal time management
- Maintained an organized front desk area, including managing visitor sign-in process and distributing badges
- Responded to inquiries from clients and employees in a timely manner, providing accurate information or directing them to the appropriate resources
- Handled sensitive documents with confidentiality and discretion, maintaining strict adherence to privacy policies
- Assisted with administrative tasks such as filing documents, photocopying materials, and preparing correspondence
- Managed office supplies inventory by monitoring stock levels and placing orders when necessary
- Collaborated with other departments to ensure smooth operations and effective communication within the organization
- Resolved customer complaints or issues promptly and professionally to maintain customer satisfaction
- Created detailed reports on daily activities such as visitor traffic, phone call volume, and appointment scheduling metrics
HR Assistant at BI Corporation (2023-05 – 2023-07)
Learning Experience
- Provided administrative support to the HR department, efficiently managing calendars, scheduling appointments, and coordinating meetings
- Maintained accurate and up-to-date employee records, including personal information, attendance, and performance evaluations, ensuring compliance with data protection regulations
- Assisted in the development and implementation of HR policies and procedures, contributing to a standardized and transparent work environment
- Facilitated employee orientations, providing information on company policies, benefits, and expectations, and addressing any questions or concerns
- Coordinated employee training programs, tracking attendance and ensuring that employees received the necessary resources for professional development
- Prepared and distributed internal communications related to HR policies, benefits, and other relevant information, promoting transparency and awareness
- Facilitated the resolution of employee relations issues, conducting investigations and providing support to ensure a positive working environment
- Managed the filing and organization of HR documents, ensuring accessibility and compliance with document retention policies
- Assisted in the implementation of employee engagement initiatives, contributing to a positive and inclusive workplace culture
- Maintained confidentiality and discretion when handling sensitive HR information, earning the trust of employees and colleagues
- Assisted in the development of job descriptions and job specifications, ensuring accuracy and alignment with organizational needs
Production Worker at Brewers Association (2023-03 – 2023-03)
- Operated and maintained production equipment, ensuring efficient and uninterrupted workflow
- Followed standard operating procedures (SOPs) to ensure product quality and consistency
- Maintained a clean and organized work area, adhering to safety guidelines at all times
- Collaborated with team members to meet daily production targets and deadlines
- Assisted in the setup and changeover of production lines as needed
- Monitored inventory levels of raw materials and notified appropriate personnel when supplies were running low
- Ensured compliance with company policies, procedures, and regulations related to health, safety, and environmental standards
Sales Representative at Virtue Marketing (2022-12 – 2023-01)
- Training and mentoring 2 new sales
- Achieve the donation amount and then reassigned to another non-profit
- Metrics/KPIs sheets for keeping track of sales and the good and the bad things during the day
- Lots of training on different methods of sales and obtaining donations
- Developed in-depth knowledge of competitor products and market trends to effectively position our offerings
- Provided ongoing support to customers post-sale, ensuring their satisfaction and addressing any concerns or issues
- Attended weekly sales meetings to discuss progress, share best practices, and receive feedback
- Collaborated with sales team to develop and implement effective sales strategies
- Participated in regular training sessions to enhance product knowledge and improve selling techniques
- Built rapport with customers through active listening and understanding their unique needs
- Created persuasive sales proposals that effectively communicated value propositions and addressed client pain points
- Provided exceptional customer service throughout the entire sales process, ensuring high levels of customer satisfaction
Tech 2 Production Worker at Sashco Inc. (2022-07 – 2022-11)
- Setting up and tearing down materials needed to fill the tubes
- Date coding (this is when they put an expiration date on the tube)
- Palletizing- putting finished tubes into the
- Following safety guidelines
- Working machines (10)
- At Tech 2, did pot changes, forklift certified
Student/Ambassador at Bollman Tech/ Future Forward (2020-02 – 2022-08)
- Graphic Design - 2 years
- I was an Ambassador for a year at Future Forward, and I was in charge of planning, attendance, and guiding people through events and helping set up and being a leader
- I got my Associates degree in graphic design through Front Range Community College
- I learned how to use B.R.U.C.E, Color Schemes, Color Wheel, Typography, Font Styles, Adobe products and apps, and I got to learn how to be super creative and meet deadlines while creating amazing graphics for different people and companies and most of my work is original
- I got a certificate in Multimedia
Student at Mountain Range High School (2018-02 – 2022-08)
- Got my high school diploma after graduation
- I learned Web Design and I got to learn more about AB coding and HTML 5, I got to make my own websites out of code as well as making my own games out of coding
- I had my first client with making improvements to their websites including graphics.- 1 year
- Graphic Design - 2 years
- Math - 4 years
- Mandarin Chinese -2 years
- English - 4 years
- Science - 4 years
- Marching Band - 1 year
Student at ICOS Foundation (2019-07 – 2019-07)
- Interior Design College course
- I have a certificate from completing the course with all A's and B's
- I learned color schemes, color wheel, Chromatics, Arts used to create designs of houses, Deco Arts, Marketing and Business profession,Budgeting, Putting together Portfolios, Architecture,bits and parts of Construction and Fashion designs used to create new designs for houses
