Kaylia Facey

Dedicated team member with excellent communication skills and a pleasant demeanor, capable of quickly learning and improving performance in order to meet and exceed customer demands and sales goals. Team-oriented, with a strong commitment to promoting a positive work and shopping environment.

Electronic Security Technician - Teleperformance - Montego Bay, St. James

(2021-03 - 2021-08)

• Effectively communicated with customers, addressing questions and concerns about systems.
• Analysed and resolved system issues, improving operations while ensuring excellent customer service.

Credit and Collection Associate - Conduent - Montego Bay, St. James

(2023-09 - 2024-11)

• Handled a high volume of inbound and outbound calls regarding delinquent account reconciliation.
• Contacted clients behind on payments to set up payment plans and discuss restructuring options.

St James High School (2014-09 - 2019-07)