Kaylia Facey

Dedicated team member with excellent communication skills and a pleasant demeanor, capable of quickly learning and improving performance in order to meet and exceed customer demands and sales goals. Team-oriented, with a strong commitment to promoting a positive work and shopping environment.

Electronic Security Technician at Teleperformance (2021-03 – 2021-08)

• Effectively communicated with customers, addressing questions and concerns about systems.
• Analysed and resolved system issues, improving operations while ensuring excellent customer service.

Credit and Collection Associate at Conduent (2023-09 – 2024-11)

• Handled a high volume of inbound and outbound calls regarding delinquent account reconciliation.
• Contacted clients behind on payments to set up payment plans and discuss restructuring options.

– St James High School (2014-09 – 2019-07)