Kaylie Murdock

Hospitality and customer service professional with experience in restaurant service, bartending support, retail management, fitness club operations, and team leadership. Recognized for delivering exceptional guest experiences, handling high-volume environments, resolving customer concerns, training staff, and maintaining organized operations. Strong communication, multitasking, cash-handling, and problem-solving abilities.

Server / Bartender (2026-04 – Present)

• Provide attentive customer service in a fast-paced restaurant environment.
• Accurately take food and beverage orders while maintaining efficiency during busy shifts.
• Assist with bartending duties, including preparing and serving alcoholic and non-alcoholic beverages.
• Recommend menu items, specials, and beverages to enhance guest satisfaction and increase sales.
• Process cash, credit card, and POS transactions accurately.
• Maintain cleanliness and organization of dining and bar areas while following health and safety standards.

General Manager (2025-04 – 2026-04)

• Managed daily store operations, merchandising, inventory, and customer service.
• Maintained a clean, organized, and fully stocked retail environment.
• Conducted inventory counts, received shipments, and coordinated restocking.
• Provided exceptional customer service and resolved customer concerns professionally.
• Implemented promotional displays and product placement strategies.

Manager (2023-11 – 2025-02)

• Oversaw daily operations and ensured a safe, professional environment.
• Resolved customer and employee issues to maintain high satisfaction levels.
• Monitored team performance and provided coaching and real-time feedback.
• Managed scheduling, operational priorities, and staff accountability.
• Built strong relationships with members, vendors, and staff.

Shift Leader (2023-10 – 2024-03)

• Trained and supervised team members on procedures, safety standards, and customer service.
• Managed shift operations, cash handling, and workflow delegation.
• Conducted end-of-shift cash counts and reconciliations.
• Promoted products and special offers to increase sales.
• Provided mentorship and performance feedback to staff.

Server (2023-04 – 2023-08)

• Delivered excellent dining experiences through attentive customer service.
• Accurately entered orders, processed payments, and managed guest requests.
• Maintained menu knowledge and communicated allergies and special requests to kitchen staff.
• Assisted with training new servers and onboarding support.
• Performed opening, closing, cleaning, and stocking duties.

High School Diploma (2023)