Kayretia Swatts

Dedicated Customer Service Specialist with 12 years of experience in customer relations, case management, office administration, reception, and claims support. Skilled in communicating with clients, organizing records, coordinating services, resolving concerns, and supporting daily business operations. Committed to providing professional, compassionate, and efficient service while maintaining accuracy and confidentiality.

Disaster Case Manager at Endeavors (2024-04 – 2025-08)

• Assisted individuals and families with disaster recovery needs and access to available resources.
• Coordinated client services and maintained accurate case documentation.
• Communicated with clients regarding service needs, resources, and follow-up requirements.
• Handled sensitive client information with professionalism and confidentiality.
• Helped clients navigate recovery services and administrative processes.

Front Desk Receptionist / Claims Adjuster at Coast Dental (2021-02 – 2022-12)

• Welcomed patients and provided professional front desk customer service.
• Answered inquiries, directed calls, and assisted with daily office operations.
• Supported claims processing, documentation, and administrative follow-up.
• Maintained organized patient records and assisted with information management.
• Helped promote a welcoming and efficient environment for patients and staff.

Office Manager at H&R Block (2019-02 – 2020-03)

• Assisted with daily office operations and administrative responsibilities.
• Provided customer service and responded to client questions.
• Supported scheduling, organization, and general office coordination.
• Helped maintain accurate records and an orderly work environment.
• Assisted with client communication and the efficient delivery of office services.

– Auguste Escoffier School of Culinary Arts

Bachelor’s Studies in Christian Counseling – KEGS University

General Educational Development (GED) – Albany Technical College