Kaytie Bishop

Hard-working professional who wishes to use my skills and abilities to help others. I have a strong history in communication and customer service. I enjoy speaking with people and helping others. I have strong critical thinking skills that have helped me across an array of professional fields. I look forward to the opportunity to utilize my skills to help others.

Freelance Long-Form Content writer (2023-08 – Present)

• Write and upload chapters for long-form story apps

Lead Editor at Escapist Editing Services (2020-06 – Present)

• Handle all client correspondence
• Create and issue client contracts
• Handle all payments and payment plan options
• Complete agreed-upon editing services within a contracted time frame
• Perform developmental, structural, copyediting, and proofreading services
• Utilize the Chicago Manual of Style, 17th Edition

Subject Matter Expert at Omni Interactions (2021-12 – 2023-08)

• Assist customer service agents with difficult customer call issues
• Research technical issues and analyze them for escalation to engineering
• Perform supervisor calls

Developmental Editor at Escapist Editing Services (2021-02 – 2023-08)

• Corroborate with both publisher and clients
• Complete agreed-upon editing services within a contracted time frame
• Perform developmental, structural, copyediting, and proofreading services
• Utilize the Chicago Manual of Style, 17th Edition

Pharmacy Technician at Walgreens Pharmacy (2018-04 – 2020-10)

• Intake and sale of prescription medications
• Billing of prescription medications
• Accurately filling prescription medications, including controlled substances
• Required knowledge of prescription drug laws and regulations
• Customer service
• Training new employees

Freelance Editor (2018-02 – 2020-06)

• Handle all client correspondence
• Perform developmental, structural, copyediting, and proofreading services
• Utilize the Chicago Manual of Style, 17th Edition

Freelance Content Writer (2017-11 – 2018-05)

• Completed requested content projects according to specifications of the client

Insurance Account Research Specialist at Tanner Medical Group (2016-06 – 2017-11)

• Reviewed and submitted claims to insurance
• Followed up on claim status and corrected any denials
• Analyzed office billing for denial trends and presented solutions for preventing future denials
• Training new employees

Medical Billing Specialist at Greenway Health (2015-03 – 2016-06)

• Reviewed and submitted claims to insurance
• Followed up on claim status and corrected any denials
• Analyzed office billing for denial trends and presented solutions for preventing future denials

Bachelor of Fine Arts in English – Ashford University (2019-05 – 2023-05)

Bachelor of Fine Arts in Psychology – University of West Georgia (2009-05)