Keana Walker

Learning Technology and Technical Enablement Leader skilled in turning complex platform concepts and functions into clear, scalable systems to enable learning and education. 8+ years across high-growth technology and federal environments, with deep experience owning LMS governance, user experience, platform operations, customer learning solutions, vendor execution, and cross-functional delivery. Known for building structure around ambiguous work, connecting technical and business teams, and moving high-visibility initiatives from idea to execution.

Sr. Technical Enablement Specialist at Databricks (2023-05 – Present)

• Own enterprise learning platform operations and governance across employee, customer, and partner learning environments, serving as a senior LMS/platform lead for Docebo and adjacent learning technologies.
• Led Databricks Academy as a Service from planning through initial customer deployment, coordinating customers, IT, Docebo, Learning Platform engineers, and internal stakeholders while documenting a repeatable model for scale.
• Improved platform adoption and learner outcomes, contributing to a 30% increase in monthly active users / learner engagement and a 25% increase in course completion rates through governance, UX, and platform improvements.
• Lead high-visibility platform initiatives including Custom Learning Portals, Workday-to-LMS processes, Docebo/Uplimit migration, Academy cleanup, Partner Academy UX/UI improvements, platform access governance, and customer-facing learning experiences.
• Built executive visibility into the Custom Learning Portal pipeline by creating an Asana portfolio for active customers, backlog, development work, priorities, and delivery timelines.
• Strengthened access, security, and data governance by defining standards for course codes, catalogs, learning plans, reporting, power-user permissions, and admin access across internal and external academies.
• Operates as a cross-functional connector and vendor lead across Engineering, IT, Legal, Field Engineering, Marketing, Sales, People/HR, Customer Success, vendors, and customers to gather requirements, prioritize work, remove blockers, and scale repeatable platform support.
• Created the operating and communications plan for major learning events after rapidly learning Uplimit, coordinating access, instructor resources, learner communications, QR-code workflows, and live-event contingency processes.

Program Manager – Knowledge Management Specialist at Databricks (2022-06 – 2023-05)

• Owned end-to-end program management for technical enablement content across creation, refresh cycles, publishing, and lifecycle governance for Field Engineering and Customer Success audiences.
• Expanded the Field Resource Center by 60% in four months by delivering new, updated, and high-priority technical content that improved discoverability and usability.
• Built scalable HTML-based enablement experiences including playbooks, demos, blogs, and industry resource centers in partnership with technical SMEs and business leaders.
• Led external publication work for Databricks Architecture content, partnering with Brand Marketing and Well-Architected Lakehouse teams to migrate content to Docs.Databricks.com.
• Program-managed the Golden Architecture Council, later evolving into the Cloud Data Architect Program, while connecting Product Specialist and Architecture stakeholders.

Knowledge Management Lead / Lead Regional Support Analyst at MicroHealth LLC (2020-03 – 2021-09)

• Led knowledge management and operational improvements supporting Defense Health Agency modernization initiatives, SharePoint optimization, lifecycle management, and regional reporting.
• Managed day-to-day operations for a team of three Regional Support Specialists, coaching performance and coordinating delivery across 52 East Regional military bases.
• Supported enterprise system modernization by overseeing migration of outdated medical systems and devices and providing operational and technical reporting for DHA -to-Data Center initiatives.

HR Orientation Specialist / Program & Training Coordinator / Administrative Support Specialist / Project Analyst at Booz Allen Hamilton (2018-05 – 2020-03)

• Supported Defense Threat Reduction Agency mission operations across onboarding, workforce readiness, training, SharePoint administration, program coordination, and executive support.
• Led requirements gathering and Scrum coordination for a Program Budget Management web application spanning four departments and created training resources for contractor and federal personnel.
• Built and managed onboarding and training environments in SharePoint and created Power BI visualizations to communicate fiscal-year program budget allocations by department.

Bachelor of Science in Business Management – Virginia State University (2017)