Keegan Adams

Managed daily operations of the fitness department by ensuring staff remained productive, followed policies, and completed assigned responsibilities. Coached employees on handling member concerns, enforcing facility rules, and responding professionally to challenging situations. Provided support and guidance to staff when handling member concerns, complaints, and conflicts.

Shift Lead - Federal Way Community Center - Federal Way, Wa

(2025-11)

Managed daily operations of the fitness department by ensuring staff remained productive, followed policies, and completed assigned responsibilities. Coached employees on handling member concerns, enforcing facility rules, and responding professionally to challenging situations. Provided support and guidance to staff when handling member concerns, complaints, and conflicts.

• Served as the main point of contact for staff working in all Fitness areas.
• Ensured staff enforced rules, stayed engaged, and met expectations.
• Supported new team members by offering guidance and modeling proper conduct.

Fitness Attendant - Federal Way Community Center - Federal Way, Wa

(2024-03 - 2025-10)

Maintained a clean, safe, and welcoming fitness environment for members and guests. Assisted patrons with equipment, answered questions, and provided excellent customer service while promoting facility policies and expectations. Contributed to a positive member experience by helping ensure the fitness areas remained organized, professional, and well-maintained.

• Enforced gym rules to maintain and ensure guest safety.
• Conducted tours to prospective members.

Bachelor of Arts - Business Administration - University of Washington (2025-04 - 2026-12)

Associate of Arts and Sciences - Business - Columbia Basin College (2023-09 - 2025-03)