Project Manager at N. Wasserstrom (2024-10 – 2026-07)
- Handle franchisee complaints professionally and resolve issues on a case by case analysis.
- Led cross-functional teams to deliver projects on time and within budget.
- Work directly with internal teams to provide excellent customer service but also to build rapport and company pride.
- Travel to locations to ensure proper delivery and receipt of equipment, complete inventory and correct any issues while on site.
- Developed project plans, schedules, and resource allocations for successful execution.
- Process change orders, credit memos, debits, customs documents, invoices and order verification reports as needed.
- Create weekly reviews for team using excel to Record change requests made from store locations.
- Entered customer data into the CRM system and processed orders using ERP Syteline.
- Coordinated with freight services to ensure timely and accurate shipments to customers.
Senior Account Coordinator at N. Wasserstrom (2024-01 – 2024-10)
- Provided administrative and coordination support for team members across various business units within the client account management department.
- Entered customer data into the CRM system and processed orders using ERP Syteline.
- Monitored orders throughout the fulfillment process to meet critical deadlines and ensure accuracy.
- Collaborated with cross-functional departments to resolve issues, escalating as necessary
Associate Claims Specialist II at Nationwide Mutual Insurance (2017 – 2022)
- Delivered outstanding customer service by assessing and fulfilling customer needs.
- Managed and reviewed member estimates for replacements and repairs with precision.
- Handled incoming property claims and coordinated necessary services promptly.
Claims Processor II at Nationwide Mutual Insurance (2016 – 2017)
- Delivered outstanding customer service by assessing and fulfilling customer needs.
- Managed and reviewed member estimates for replacements and repairs with precision.
- Handled incoming property claims and coordinated necessary services promptly.
Customer Service Representative II at Nationwide Mutual Insurance (2015 – 2016)
- Processed incoming auto and property claims and arranged necessary services.
- Achieved first-call resolution for customer inquiries, enhancing satisfaction.
- Assisted department trainers with both new hire and ongoing training programs.
