Practice Manager II at Texas Health Physicians Group (2025-09 – Present)
Provide strategic and operational leadership for high-volume, multi-provider ambulatory practice, overseeing providers, clinical teams, and front-office operations.
- Direct all aspects of clinic operations, including staffing, workflow optimization, patient access, revenue cycle support, compliance, quality performance, and patient experience.
- Manage operating budgets, financial performance, expense control, and resource allocation to achieve organizational goals and maximize operational efficiency.
- Monitor profit and loss performance, revenue trends, productivity metrics, and operational benchmarks while identifying opportunities to improve financial outcomes.
- Analyze and manage key performance indicators (KPIs) including patient access, productivity, quality measures, patient satisfaction, time-of-service collections, provider utilization, and operational performance.
- Develop and implement workflow improvement initiatives designed to achieve quality, financial, operational, and patient experience targets.
- Partner with physicians and senior leadership to align operational strategies with organizational priorities and growth initiatives.
- Lead recruitment efforts for providers and staff, including candidate interviewing, selection, hiring, onboarding, and retention strategies.
- Serve as the primary leader for provider onboarding, facilitating orientation, Epic EMR training, clinic workflow education, compliance training, and successful integration into practice operations.
- Coordinate onboarding and competency-based training programs for new employees to ensure compliance, operational readiness, and long-term success.
- Facilitate Epic workflow optimization and training initiatives to improve documentation, efficiency, regulatory compliance, and provider satisfaction.
- Lead workforce planning, employee engagement, coaching, mentoring, succession planning, and leadership development activities.
- Monitor patient satisfaction, Press Ganey performance, quality outcomes, and service recovery initiatives to drive continuous improvement.
- Ensure compliance with OSHA, HIPAA, CMS, regulatory, and organizational standards while maintaining audit readiness.
Clinic Operations Manager II at Baylor Scott & White Health (2022-12 – 2025-09)
Provided operational leadership for a high-volume ambulatory clinic, ensuring alignment with organizational objectives, financial targets, and quality standards.
- Oversaw daily business operations, including workforce management, patient access initiatives, provider support, and service delivery optimization.
- Directed recruitment, selection, onboarding, and development of clinical and administrative personnel to build high-performing teams.
- Managed clinic budgets, financial performance, productivity metrics, and operational resources to support sustainable growth and efficiency.
- Established and monitored key performance indicators (KPIs) related to patient satisfaction, access, quality outcomes, productivity, and financial performance.
- Implemented strategic workflow enhancements and operational initiatives designed to improve organizational performance and achieve targeted metrics.
- Partnered with physicians and senior leadership to execute operational strategies, improve patient outcomes, and enhance practice performance.
- Led provider and employee onboarding programs, ensuring successful integration, regulatory compliance, and operational readiness.
- Facilitated Epic EMR workflow optimization and training initiatives to improve clinical documentation, efficiency, and user adoption.
- Drove employee engagement, leadership development, and succession planning efforts to strengthen organizational culture and retention.
- Guided performance improvement initiatives through data analysis, coaching, and accountability measures.
- Coordinated interdisciplinary communication and provider alignment through leadership meetings, operational huddles, and strategic planning sessions.
- Ensured compliance with healthcare regulations, accreditation standards, organizational policies, and patient safety requirements.
Quality Improvement Analyst at Baylor Scott & White Health (2021-08 – 2022-12)
Led enterprise-wide quality improvement, population health, and value-based care initiatives to improve clinical, operational, and financial performance.
- Managed multiple cross-functional projects from initiation through implementation, including project planning, stakeholder engagement, timeline management, risk mitigation, and performance monitoring.
- Served as a strategic partner to physicians, practice leaders, and executive stakeholders in advancing quality, patient safety, and operational excellence initiatives.
- Directed project governance activities, facilitated project meetings, tracked milestones, and provided executive-level status updates to leadership teams.
- Led acquisition integration projects, ensuring seamless implementation of workflows, operational processes, training, and organizational alignment.
- Developed project charters, implementation plans, workflow documentation, training materials, and change management strategies to support successful project execution.
- Oversaw provider onboarding and education programs related to quality performance, population health, value-based care, and regulatory initiatives.
- Facilitated Epic EMR optimization projects by evaluating workflow opportunities, implementing process improvements, and supporting provider adoption.
- Analyzed quality, utilization, cost, and performance data to identify trends, gaps, and opportunities for organizational improvement.
- Collaborated with physicians, operational leaders, IT teams, care management, coding specialists, and external stakeholders to drive project success and achieve organizational goals.
- Monitored project outcomes and key performance indicators to ensure alignment with strategic objectives and continuous improvement efforts.
- Provided leadership in change management initiatives, ensuring successful adoption of new programs, technologies, workflows, and regulatory requirements.
Clinical Supervisor / Registered Medical Assistant II at Baylor Scott & White Health (2016-12 – 2021-08)
- Supervised clinical operations and clinical support staff.
- Managed staffing, onboarding, scheduling, training, and performance development.
- Ensured compliance with safety, quality, and regulatory requirements.
- Promoted employee engagement and team-building initiatives.
- Performed patient intake, rooming, vital signs collection, medication reconciliation, and medical history documentation.
- Assisted physicians with examinations, minor procedures, treatments, and patient education.
- Administered medications, injections, vaccinations, EKGs, and other delegated clinical procedures in accordance with organizational policies.
- Performed specimen collection including venipuncture, urine collection, throat cultures, and point-of-care testing.
- Processed, labeled, documented, and prepared laboratory specimens for transport according to laboratory protocols.
- Conducted CLIA-waived testing including urinalysis, rapid strep, influenza, COVID-19, and glucose testing.
- Maintained laboratory equipment, quality control logs, inventory management, and regulatory documentation.
