Driver - Teal Logistics LLC - Houston, TX
(2019-05 - 2021-08)
- Delivered packages on time, safely, and with care
- Kept the inside of the vehicle clean
- Delivered packages within an assigned delivery area in Houston, TX
- Maintained a record of deliveries through the Amazon app
- Provided feedback on any issues encountered during deliveries
- Used discretion in deciding which packages to deliver
- Maintained accurate records of delivery mileage and fuel usage
Deli Manager - Pilot Flying J - Hempstead, TX
(2016-05 - 2019-05)
- Ensuring that customer expectations are met by providing exceptional customer service
- Conducting meetings with subordinate employees
- Maintaining effective vendor relationships
- Built a team of 12 employees: coached, managed and developed teams from a staffing, interviewing, hiring and training standpoint
- Created monthly sales goals for team
- Managing team members
- Tracking inventory; placed inventory orders, assisted with unloading trucks
Assistant Manager - Sonic - Hempstead, TX
(2013 - 2016)
- In charge of; hiring, training, supervising, managing, directing, and developing team of 8-15 employees
- Making every guest a repeat customer by ensuring the guest leaves the lot satisfied every time
- Setting clear expectations and providing continuous feedback throughout shift
- Creating an upbeat positive atmosphere during the shift that makes work fun
- Managing the office duties included ordering food and paper, managing labor, and guest service, Quickbooks
- Maintaining and enforcing SONIC safety and sanitation standards
- Accounts receivable and company deposits
Courtesy Clerk - Randall's - Houston, TX
(2013 - 2016)
- Greeted and communicated with customers and co-workers in a polite and professional manner
- Monitored customer flow and calls for assistance as needed
- Engaged in suggestive selling and other sales techniques as well as bagged customer orders properly
- Assisted customers with promotional items and items available at the check stand and product location throughout the store
- Accurately operated check stand equipment such as a cash register, electronic payment system, and Self-Checkout (SCO)
- Accurately handled monetary transactions including cash, checks, charges, gift cards, travelers' checks, processing coupons, and handling refunds
- Required to keep currency and coupons organized
- Recorded and reported inaccurate UPC codes and pricing
Customer Service Representative - Advance Check Cashing - Houston, TX
(2010 - 2013)
- Provided outstanding customer service to ensure repeat business
- Promoted products and services to current and potential customers
- Ensured all transactions were completed in compliance with federal, state, and local regulations
- Followed company policies and procedures
- Maintained a balanced cash drawer
- Completed all transactions accurately, including cash handling
- Used multiple computer applications to access information and process transactions
- Resolved customer complaints or referring complaints to the Store Manager for resolution
Customer Service Representative - AT&T - Houston, TX
(2004 - 2006)
- Troubleshoot and resolved customer issues such as but not limited to voice & data issues that span multiple networks, considering network conditions, connectivity, devices, applications, provisioning and billing
- Assist customers with AT&T products and services
Administrative Assistant - Darbonne Services - Houston, TX
(2001 - 2004)
- Answered incoming phone calls, directed to appropriate staff members or voicemail
- Accounts receivable and payroll
- Maintain the appearance of front office, lobby, and waiting area
- Received and signed for deliveries. Distributed outgoing mail. scheduled UPS Pickups
- Provided administrative support to Executive Team as requested
