Keighton Morgan

Customer-focused retail and hospitality professional with more than three years of leadership and management experience in fast-paced, service-driven environments. Experienced in daily operations, team supervision, employee training, merchandising, inventory management, cash handling, and sales tracking. Recognized by the local business community for excellence in retail service and a strong commitment to creating positive, memorable customer experiences.

Store Manager / Retail Sales Associate - Dear Dani Boutique - Crown Point, IN

(2023-01 - 2026-12)

• Oversaw daily store operations, including opening and closing procedures, employee scheduling, customer service, merchandising, and sales support.
• Supervised and trained new team members, helping ensure consistency in service standards, store procedures, and product knowledge.
• Recognized as one of the Best Retail Sales Associates in Crown Point, earning 2nd Place in 2024 and 3rd Place in 2025 through the Best of the Region Awards.
• Managed inventory levels, product organization, and seasonal merchandise displays to support sales goals and enhance the customer shopping experience.
• Maintained accurate sales records, processed customer transactions, and handled cash and POS activity with attention to detail.
• Supported marketing efforts, promotional events, and local business collaborations to increase store visibility and customer engagement.
• Built strong customer relationships by delivering personalized service, product recommendations, and a welcoming boutique experience.

Bartender / Server / Shift Manager - True BBQ and Whiskey Bar - Munster, IN / Crown Point, IN / Griffith, IN

(2020-01 - 2023-12)

• Supervised bar and dining room staff during assigned shifts, ensuring efficient service and a positive guest experience in a high-volume restaurant environment.
• Provided floor leadership during peak business hours, assisting with guest needs, staff coordination, and service recovery when needed.
• Trained new employees on service expectations, food and beverage handling, customer interaction, and restaurant procedures.
• Built strong relationships with guests to encourage repeat business and maintain a welcoming, service-oriented atmosphere.
• Safely handled food and beverage items while following cleanliness, safety, and service standards.
• Processed transactions, managed cash handling responsibilities, and completed accurate end-of-shift deposits.
• Assisted with task delegation, problem-solving, and operational support to help maintain smooth shift operations.