Keila Torres

Seeking a career transition from the retail market to the financial market, I am committed to driving company growth, using my communication and persuasion skills to establish solid relationships with clients. With a results-oriented approach, I aim to exceed targets, contribute to the expansion of the client portfolio, and promote excellence in customer service in partnership with the entire team.

Store Manager - Via Varejo S.A. (Casas Bahia)

(2019-08 - 2023-04)

• People and results management
• Control of inflows and outflows
• Cash management
• After-sales service
• Partial oversight of product and service negotiations
• Effective control of operations

General Manager - Lojas Americanas S.A

(2010-03 - 2019-02)

• Control of inflows and outflows
• Managing people and processes
• Planning, organizing, and controlling retail commerce routines
• Team leadership
• Merchandise arrangement
• Inventory management
• Overseeing cash closing
• Reporting of results indicators to achieve organizational objectives
• Goal management focused on achieving product and service sales targets

Commercial Manager - Lojas Americanas S.A

(2008-11 - 2010-02)

Substituted the General Manager in all responsibilities.

Store Department Supervisor - Lojas Americanas S.A

(2007-10 - 2008-10)

• Store opening and closing
• Stock and department organization including restocking
• Sector cleaning and pricing
• Team supervision aimed at achieving product and service sales targets
• Cashier service
• Cash verification

Store Department Assistant - Lojas Americanas S.A

(2006-11 - 2007-09)

Assists the Store Department Supervisor, performing the same activities.

Commercial Operator - Lojas Americanas S.A

(1999-10 - 2006-10)

• Operates the cashier, offering customers products and services (extended warranty, personal protection, mobile recharge, card)
• Assists in departments, keeping them organized to receive customers

Store Assistant - Lojas Americanas S.A

(1999-07 - 1999-10)

During evaluation period

• Operates the cashier, offering customers products and services (extended warranty, personal protection, mobile recharge, card)
• Assists in departments, keeping them organized to receive customers

Technologist - Human Resources Management - Universidade Anhanguera - Uniderp (2016-03)