Assistant Director of Residential Services at Eihab Human Services (2022-12 – 2026-05)
- Program oversight: Ensuring safe, efficient and person-centered daily operations across multiple residential group homes.
- Client and incident response: Participating in 24/7 on-call status to manage crisis, admissions, and emergency escalations.
- Conducted compliance reviews to ensure adherence to state and agency regulations, directing effective delivery of Residential Habilitation Services.
- Monitored and ensured accuracy of reports, incident documentation, and quality assurance functions to verify services aligned with agency and departmental compliance standards.
- Compliance & Regulation: Maintaining strict alignment with state/federal guidelines (e.g. OPWDD standards).
- Managed payroll and analyzed overtime trends for front-line workers and site managers to support operational efficiency.
Program Manager at Head Injury Association (2020-06 – 2022-12)
- Oversaw program operations, ensuring quality assurance and compliance with OPWDD state regulations.
- Managed fiscal compliance for programs, ensuring proper handling of individuals' funds and oversight of budgets and payroll processes.
- Cultivated family relationships, serving as liaison to facilitate communication and support in addressing service concerns and agency protocols.
- Reported incidents promptly to maintain compliance with regulations.
- Managed physical plant to ensure safety and compliance.
Residential Manager IRA at WellLife Network (2010-04 – 2020-05)
- Trained, mentored, and supervised 13 staff and clinicians, improving team competency and service delivery.
- Program oversight, quality assurance and maintaining state regulations.
- Advocated for families and liaised with consumer-related services, facilitating access to necessary resources.
- Oversaw financial planning for residential operations, ensuring budgetary compliance and effective resource management.
- Obtained QIDP, CPR/First Aid, AMAP, and SCIP certifications to ensure compliance with safety standards.
Assistant Manager ICF at WellLife Network (2008-11 – 2010-04)
- Managed client caseload to facilitate timely and effective service delivery.
- Trained and supervised staff to improve service delivery and better meet clients' needs.
- Developed and implemented programming standards to enhance quality of services provided.
- Assisted manager in overseeing group home operations, ensuring compliance with regulatory standards.
- Staff Scheduling, reviewed billing.
Insurance Representative at State Farm Insurance (2006-07 – 2007-09)
- Wrote Client's Insurance Policies (Fire, Auto, and Life)
- Collaborated with underwriters to evaluate risk and identify appropriate coverage options.
- Provided exceptional customer service through effective communication, fostering strong client relationships and trust.
- Resolved client inquiries and issues promptly and professionally.
- Processed payment transactions, provided customer service, and packaged informational packets to ensure seamless client interactions.
- Assisted supervisor on special projects to improve team efficiency and workflow.
Assistant Manager ICF at A.A.B.R (2002-04 – 2006-07)
- Managed payroll, petty cash, scheduling, and supply ordering to ensure smooth daily operations.
- Supervised staff, led meetings, and served as on-site HR representative to foster team communication.
- Coordinated and organized assigned client cases to provide effective and personalized support.
- Provided support for intellectually disabled adults, fostering independence and engagement.
- Accompanied individuals on medical and personal appointments to provide support.
