Keisha Walker

Human resources and operations leader with 15+ years of experience across healthcare, municipal government, nonprofit organizations, higher education, and private business.

Background includes benefits administration, employee relations, onboarding, payroll and billing support, compliance, policy administration, budgeting, vendor coordination, leadership, and process improvement. Brings an HR-focused approach grounded in service, confidentiality, accountability, and practical problem-solving.

Principal Broker & Owner - Dawn Realty & Associates / L & D Custom Homes

(2016-01)

Lead day-to-day business operations, team development, recruiting and onboarding activities, training, vendor relationships, contract administration, budgeting, and compliance across privately owned businesses. Develop and maintain operational procedures, coordinate staff and independent professionals, resolve workplace and client concerns, and support a service-focused culture built on accountability and professionalism. Manage confidential business and personnel-related information, financial obligations, contracts, scheduling, and administrative processes while balancing competing priorities.

Provide coaching, mentorship, and professional development support to team members and emerging professionals.

Director of Human Resources - City of Maumelle

(2020-01 - 2020-12)

Provided human resources leadership in a municipal government environment, supporting employee relations, HR administration, policy and compliance matters, and organizational operations. Partnered with leadership and employees on workplace concerns, personnel processes, documentation, and consistent application of organizational practices.

Benefits Coordinator / HR Business Partner - Goodwill Industries of Arkansas

(2019-01 - 2020-12)

Administered employee benefit enrollments, changes, and terminations for medical, dental, vision, life, short-term disability, long-term disability, and supplemental insurance programs. Coordinated benefit changes with vendors, reviewed and reconciled monthly benefit billing, prepared accounting support, and assisted employees with benefit-related questions and life-event changes. Supported new-hire orientation and onboarding, reviewed employment paperwork for completeness, and worked with managers and employees to obtain required documentation.

Supported annual open enrollment, COBRA administration, disability claim paperwork, retirement-plan communications and payroll deductions, employee wellness initiatives, and benefit audits.

Program Coordinator - UAMS

(2017-01 - 2018-12)

Coordinated program operations within a higher-education and healthcare environment, supporting administrative processes, stakeholder communication, documentation, scheduling, and organizational priorities. Maintained accurate records, coordinated activities across internal and external partners, and supported compliance-sensitive work in a complex institutional setting.

Human Resources Manager - Little Rock Job Corps

(2014-01 - 2016-12)

Managed core human resources functions for a workforce-development environment, including employee relations, HR administration, onboarding, policy implementation, records, and management support. Advised leaders and employees on workplace matters, reinforced consistent HR practices, and supported training, documentation, and compliance requirements.

Human Resources Manager - UAMS Reynolds Institute on Aging

(2007-01 - 2011-12)

Managed human resources activities in an academic healthcare setting, supporting employees and leadership with personnel administration, employee relations, policy guidance, and operational needs. Handled confidential personnel matters and helped maintain organized, compliant HR processes in a service-oriented environment.

Master of Arts - Human Resource Management - Webster University

Bachelor of Science - Business Management - University of Phoenix