Keith

Customer Support Specialist with 8+ years of experience in remote technical support, customer service, and case management. Proven ability to resolve complex issues via phone, email, and chat while maintaining high customer satisfaction. Experienced in Apple device troubleshooting, CRM systems, data entry, and handling confidential information. Dependable, detail-oriented, and skilled at working independently in fast-paced remote environments.

City Letter Carrier - United States Postal Service

(2021-11)

• Deliver high volumes of mail and packages while meeting strict delivery deadlines.
• Resolve customer concerns professionally and maintain a 98% on-time delivery score.
• Manage route logistics, documentation, and compliance with USPS regulations.
• Demonstrate reliability, attention to detail, and independent problem solving.

Technical Support Representative - Apple Support (Kelly Services)

(2017-01 - 2021-10)

• Provided remote technical support to Apple customers via phone, email, and chat.
• Diagnosed and resolved issues involving iPhone, iPad, Mac, software, and connectivity.
• Documented cases accurately in support systems and escalated complex issues when needed.
• Handled supervisor-level calls and contributed to improved customer satisfaction.

Insurance Eligibility Specialist - Serco-NA, Inc.

(2015-11 - 2017-01)

• Verified insurance eligibility and claims information for applicants.
• Protected confidential customer data and maintained HIPAA compliance.
• Managed cases from intake to resolution while meeting productivity goals.
• Educated customers on benefits, application requirements, and next steps.

High School Diploma - Hazelwood West High School