Certified Forklift Operator/Material Handler at Capstone Logistics, LLC (2026-01 – 2026-04)
Warehouse Associates perform a variety of warehouse responsibilities including but not limited to loading, unloading, selecting, freight hauling, auditing, repacking, sorting, palletizing, clean up, housekeeping and other duties as assigned by site leadership
Customer Service Representative at CALARES (2025-10 – 2025-12)
- Customer Support: Manage inbound calls, emails, and chats to resolve customer questions, returns, and order inquiries.
- Order & Fraud Analysis: Review suspended orders and support e-commerce fraud prevention protocols.
- Process Administration: Handle core consumer care tickets and maintain internal reference materials.
Laundry porter at Bcc (2025-01 – 2025-07)
- Responded promptly to guest requests for additional amenities or services, enhancing guest satisfaction through courteous service
- Maintained cleanliness and tidiness of guest rooms, ensuring a comfortable and welcoming environment for all guests
- Performed thorough cleaning tasks including dusting, vacuuming, mopping floors, and changing linens to uphold hotel standards
- Assisted in training new housekeeping staff members on proper cleaning techniques and hotel policies, improving team efficiency
- Followed established safety procedures when handling cleaning chemicals and equipment, reducing workplace incidents
Picker Packer at Bcc (2024-07 – 2025-01)
- Picked and packed customer orders efficiently according to established guidelines, ensuring order accuracy and timely fulfillment
- Utilized handheld scanners to track inventory movement, maintaining accurate stock records and ensuring proper stock rotation
- Collaborated with team members to meet daily production targets, consistently achieving above-target performance
- Operated material handling equipment such as forklifts or pallet jacks to transport goods, increasing warehouse efficiency
- Assisted in organizing and maintaining a clean and orderly warehouse environment, promoting workplace safety practices
- Communicated effectively with supervisors regarding issues or concerns related to order fulfillment, supporting process improvements
Assistant Manager at Dominos (2019-05 – 2022-03)
- Assisted in the management of daily operations, ensuring smooth and efficient workflow to meet business goals
- Supervised and trained a team of employees, providing guidance and support to maximize productivity and team performance
- Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction, resulting in increased revenue
- Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage, reducing inventory discrepancies
- Resolved customer complaints or concerns promptly, ensuring high levels of customer service and repeat business
- Created training materials and conducted training sessions for new hires on company policies and procedures, accelerating onboarding
- Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies to ensure financial accuracy
- Monitored employee performance through regular evaluations, providing constructive feedback for professional development and retention
- Ensured compliance with health & safety regulations by conducting regular inspections and implementing corrective actions, reducing violations
- Maintained accurate records of financial transactions including daily sales reports, invoices, and receipts to support audit readiness
- Utilized POS systems effectively to process orders accurately while maintaining a high level of efficiency and minimizing errors
- Managed inventory levels, ensuring adequate stock availability while minimizing excess or obsolete items to optimize costs
