Kelis Ortiz

Motivated and reliable team member with customer service experience and program participation in arts internships. Skilled in communication, teamwork, time management, and adaptability. Brings a positive attitude and dedication to contributing effectively in professional settings.

Barista at Starbucks (2026-01 – 2026-06)

• Provide exceptional customer service in a fast-paced café environment
• Prepare handcrafted beverages and food items according to company standards
• Operate POS system and accurately handle cash and digital transactions
• Maintain cleanliness and organization of store and work areas
• Work collaboratively with team members to ensure efficient service and customer satisfaction

Crew Member at Dunkin' Donuts (2025-09 – 2025-12)

• Provide fast, friendly customer service in a high-volume, fast-paced environment
• Take and prepare food and beverage orders accurately
• Operate POS system and handle cash and credit transactions
• Maintain cleanliness and organization of workstations and dining areas
• Collaborate with team members to ensure smooth operations during peak hours

Front of House Team Member at Chick-fil-A (2025-02 – 2025-07)

• Delivered consistent, high-quality customer service in a busy restaurant
• Managed front counter and drive-thru orders efficiently
• Demonstrated multitasking and time management skills under pressure
• Followed food safety, cleanliness, and service procedures
• Communicated effectively with team members and customers to resolve issues

Associates in Health Science – Harper College (2026-02)