Kellen Tidwell

Highly motivated, service‑driven professional with extensive independent delivery and logistics experience, strong customer engagement skills, and hands‑on retail and fulfillment background. Experienced in high‑volume outreach and appointment setting, meticulous handling of high‑value items, and operating a small courier business. Reliable, detail oriented, and committed to delivering exceptional customer service.

Sole Owner — Personal Courier - Youniverse888 LLC - Oklahoma

(2026-01)

Operate a self‑employed courier service focused on Spark Delivery orders, including full in‑store shopping, prescription pickups, scheduled deliveries, and overflow/excess‑load pickups. Manage client communications, scheduling, invoicing, and all business operations. Ensure secure handling and timely delivery of packages while maintaining professional service standards.

Member Engagement Coordinator - Signify Health - Tulsa, OK

(2021-11 - 2023-08)

• Conducted high‑volume outbound outreach to schedule in‑home and virtual health evaluations; consistently exceeded productivity goals.
• Used approved scripts across multiple states to explain services, address concerns, and handle rebuttals with professionalism.
• Managed appointment logistics, maintained HIPAA‑compliant records, and reported performance metrics.

Owner/Operator Contractor Team Member - United Van Lines / Armstrong United Van Lines - Oklahoma

(2012-01 - 2018-12)

• Performed full residential and commercial move‑outs: packed homes to customer standards, wrapped and protected furniture, and loaded shipments for long‑distance transport and warehouse vault storage.
• Applied protective measures (floor runners, banister wraps, stair protection) and handled high‑value items with care.
• Worked directly with clients during moves to ensure satisfaction and minimize damage.

Manager / Co‑Founder - On The Go Cleaning Services - Tulsa, OK

(2018-01 - 2020-12)

Secured and managed residential and commercial accounts; oversaw operations, staffing, and quality control.

Call Center Representative - Alorica Calling Center - Oklahoma

(2014-01 - 2017-12)

Assisted customers with bookings and service issues, documented call records, and upsold services when appropriate.

Retail Associate / Fulfillment - Bed Bath & Beyond; Macy's; Macy's Fulfillment Center - Various Locations

Performed stocking, order processing, inventory handling, and high‑volume fulfillment tasks; supported store operations and customer service.

Some College - Web Development - Full Sail University (2016-01 - 2018-12)

Certified - Media Communications - Full Sail University