Kelley Peters

Meticulous and motivated professional with 7+ years of experience in administrative support, quality assurance, and operations. Currently pursuing CPC/CPB certification through AAPC and seeking an opportunity to launch a career in medical billing and coding. Equipped with strong analytical abilities, exceptional attention to detail, knowledge of medical terminology, ICD10, EPIC, and Microsoft Office, and a commitment to accuracy, compliance, and excellent patient service.

Quality Inspector at Kenworth Truck Co. (2018-05 – Present)

• Inspected newly manufactured semi-trucks to ensure compliance with customer specifications and quality standards.
• Verified proper installation and functionality of equipment before final release.
• Identified defects, documented findings, and collaborated with production teams to resolve quality issues.
• Assisted in training new quality inspectors in inspection procedures and company standards.

Administrative Assistant at Nationwide Children's Hospital (2016 – 2018)

• Front line in department for receiving incoming calls, emails, drop-ins pertaining to volunteering services and/or donations.
• Onboarded new volunteers, starting with reviewing applications, and scheduling interviews to the final steps of training and 'job' placement.
• Organized several events for volunteers and staff including small training sessions to large events for volunteer achievement awards and holiday donation drop-offs.
• Processed 30–50 IP/OP authorizations per week across 7 providers with 99% approval on first submission.
• Reworked denials to ensure approval for coverage.
• Created a new standard for authorization tracking in excel that was used throughout the hospital.
• Assisted in converting patient files from hard copy to EHR.
• Worked front desk: scheduling visits, checking-in patients, front line for handling incoming office calls and emails.

Operations Administrative Assistant at Dick's Sporting Goods (2015 – 2016)

• Led the successful opening of a new retail location by recruiting, hiring, onboarding, and training 40+ employees.
• Worked closely with the operations team to verify inventory and confirm shipping/receiving of products.
• Created maintainable organizational systems for weekly and monthly paperwork.
• Reviewed applications, scheduled interviews, and onboarded new staff members. Trained and prepared all new staff for all job duties.