Kelli Baxley

Accountable and task focused professional with strong communication and organizational skills. Pays close attention to detail for accurate and compliant documentation. Follows policies, guidelines, and procedures to assure consistent quality.

Customer Service Call support for SafeRide - Teleperformance

(2025-10 - 2026-02)

• Answer incoming calls for United Healthcare customers
• Schedule rides to and from doctors offices
• Help with rescheduling if ride was cancelled or late
• Submit grievances against company or driver
• Verify insurance and number of rides for customers

Customer Care Support for United Healthcare Insurance - Concentrix

(2024-10 - 2025-03)

• Answer incoming calls from customers of United Healthcare
• Go between for customers for doctors and pharmacies
• Schedule flu shots and doctor's appointments
• Check claims and resubmit if needed
• Help to enroll and Disenroll members

Cashier/Assistant Manager - Cruz-N-Mart

(2024-03 - 2024-08)

• Stock and restock the coolers and shelves
• Scan and ring up customers purchases
• Clean the store
• Opening and closing duties
• Keyholder

Customer Care Associate/ Cvs Minute Clinic Patient Support - Continuum Global United Call Center - Remote

(2021-10 - 2022-02)

• Answer Patient calls regarding Covid Test
• Schedule Patients to take test
• Give test results
• Create Crm's to call out to NP and Pharmacy
• Look up patients with Mrns and Protect Hipaa policies

Manager / Customer Service Representative - United Fuels Inc - Ellerbe, NC

(2011-06 - 2019-10)

• Supervised employees, processed payroll, and completed data entry duties
• Created employee schedules and managed inventory
• Managed daily operations, hired and trained new employees, took inventory, and placed orders
• Completed end-of-day paperwork, answered phone calls, and ensured customer satisfaction
• Built effective employee relationships, motivated staff, and delegated tasks
• Worked effectively in fast-paced environment

Package Handler - Classical Conversations - Southern Pines, NC

(2020-05 - 2020-09)

• Accurately read labels, verified numbers, memorized and carried out instructions, and worked quickly
• Completed tasks in the required time limits with high levels of accuracy
• Remained knowledgeable in company shipping software and labeling system

Housekeeper - Pinehurst Hotels - Pinehurst, NC

(2017-06 - 2018-08)

Had accident which caused me to resign

• Thoroughly cleaned all rooms as assigned
• Maintained high standards of cleanliness in all patient rooms
• Promoted safety in patient areas by following strict procedures with respect to passkeys, entry to patient, and reporting of suspicious activity
• Demonstrated commitment to maintaining high quality standards and attention to detail

Full Time Student / Full Time Parent - Self - Ellerbe, NC

(2020-09)

• Remain self-directed, motivated, and accountable for personal actions
• Come prepared for class and complete assignments on time
• Navigate new technology, utilized available resources, and set realistic expectations
• Display strong leadership skill and manage household budget
• Maintain a fair and consistent set of standards
• Utilize exceptional listening and delegation skills

Associate of Science Degree - Health Sciences – Medical Office and Billing Specialist - Ultimate Medical Academy (2021)

Certificate - HIPAA Essentials for Healthcare Professionals - Ultimate Medical Academy