Customer Service Call support for SafeRide - Teleperformance
(2025-10 - 2026-02)
- Answer incoming calls for United Healthcare customers
- Schedule rides to and from doctors offices
- Help with rescheduling if ride was cancelled or late
- Submit grievances against company or driver
- Verify insurance and number of rides for customers
Customer Care Support for United Healthcare Insurance - Concentrix
(2024-10 - 2025-03)
- Answer incoming calls from customers of United Healthcare
- Go between for customers for doctors and pharmacies
- Schedule flu shots and doctor's appointments
- Check claims and resubmit if needed
- Help to enroll and Disenroll members
Cashier/Assistant Manager - Cruz-N-Mart
(2024-03 - 2024-08)
- Stock and restock the coolers and shelves
- Scan and ring up customers purchases
- Clean the store
- Opening and closing duties
- Keyholder
Customer Care Associate/ Cvs Minute Clinic Patient Support - Continuum Global United Call Center - Remote
(2021-10 - 2022-02)
- Answer Patient calls regarding Covid Test
- Schedule Patients to take test
- Give test results
- Create Crm's to call out to NP and Pharmacy
- Look up patients with Mrns and Protect Hipaa policies
Manager / Customer Service Representative - United Fuels Inc - Ellerbe, NC
(2011-06 - 2019-10)
- Supervised employees, processed payroll, and completed data entry duties
- Created employee schedules and managed inventory
- Managed daily operations, hired and trained new employees, took inventory, and placed orders
- Completed end-of-day paperwork, answered phone calls, and ensured customer satisfaction
- Built effective employee relationships, motivated staff, and delegated tasks
- Worked effectively in fast-paced environment
Package Handler - Classical Conversations - Southern Pines, NC
(2020-05 - 2020-09)
- Accurately read labels, verified numbers, memorized and carried out instructions, and worked quickly
- Completed tasks in the required time limits with high levels of accuracy
- Remained knowledgeable in company shipping software and labeling system
Housekeeper - Pinehurst Hotels - Pinehurst, NC
(2017-06 - 2018-08)
Had accident which caused me to resign
- Thoroughly cleaned all rooms as assigned
- Maintained high standards of cleanliness in all patient rooms
- Promoted safety in patient areas by following strict procedures with respect to passkeys, entry to patient, and reporting of suspicious activity
- Demonstrated commitment to maintaining high quality standards and attention to detail
Full Time Student / Full Time Parent - Self - Ellerbe, NC
(2020-09)
- Remain self-directed, motivated, and accountable for personal actions
- Come prepared for class and complete assignments on time
- Navigate new technology, utilized available resources, and set realistic expectations
- Display strong leadership skill and manage household budget
- Maintain a fair and consistent set of standards
- Utilize exceptional listening and delegation skills
