Terminal Operations Manager - DILE TRUCKING, LLC - Savannah
(2025-01 - 2026-01)
- Earned a promotion in December 2025 after assuming responsibilities significantly beyond the scope of the original dispatch role.
- Directed daily operations for a drayage and over-the-road fleet serving Savannah and Charleston, overseeing dispatch, billing, payroll, customer service, equipment maintenance, and safety compliance.
- Scaled Savannah operations from 6 to 8 trucks and facilitated the January launch of a 6-truck Charleston market focused on road moves.
- Optimized daily driver output, averaging 5-7 container moves per driver while balancing complex appointment windows and equipment availability.
- Streamlined daily workflows by leading a support team of 2 dispatchers and 1-2 administrative staff.
Terminal Manager - DE WELL LOGISTICS - Rincon
(2022-01 - 2025-01)
- Engineered a new trucking program from startup status, defining operational processes for local and over-the-road container transportation.
- Executed critical regulatory requirements, including DOT/MC reactivation, MC-150 filings, SCAC registration, and UIIA documentation for port access.
- Instituted a robust safety program that reduced the probationary approval period for carriers from 18 to 12 months.
- Spearheaded fleet procurement, driver recruitment, and comprehensive daily terminal administration.
Terminal Manager - HILLS TRANSPORTATION - Savannah
(2021-01 - 2022-01)
- Orchestrated daily port drayage operations for 10 owner-operators, encompassing onboarding, ELD training, and service performance management.
- Investigated yard inventory through daily checks and container reconciliation to enhance equipment visibility and pickup accuracy.
- Administered logistics data in TLS, optimized driver assignments, and ensured precise billing and payroll cycles.
- Collaborated with Redbird on FMCSA/DOT compliance and acted as the primary customer liaison for rate negotiations and service recovery.
Regional East Coast Operations Manager - TCI TRANSPORTATION - Savannah
(2019-01 - 2021-01)
- Championed operational efficiency, cost control, and strategic execution across 10 East Coast locations.
- Accelerated revenue growth by 10% and surged net income by $585,000 year-over-year through improved driver capacity and customer acquisition.
- Attained a 3% reduction in expenses by optimizing preventive maintenance schedules and decreasing driver downtime.
- Surpassed safety benchmarks, elevating regional performance from 67% to 98% within six months through rigorous accountability standards.
- Evaluated P&L performance for all cost centers and communicated weekly KPI updates to executive leadership.
- Recruited and supervised 33 drivers across seven markets, supporting approximately 160 container moves per day.
Operations Manager - TCI TRANSPORTATION - Savannah
(2017-01 - 2019-01)
- Oversaw dispatch, accounts-receivable workflows, and DOT driver-file compliance.
- Leveraged AS400 for daily operational management and supported the organizational migration to McLeod software.
- Facilitated profit growth by driving rate adjustments and maintaining high-level customer retention.
Warehouse Operations Supervisor / International Logistics Coordinator - LINEAGE LOGISTICS - Rincon
(2015-01 - 2017-01)
- Supervised a 255,600-square-foot facility and 25 personnel, standardizing SOPs and coaching staff to meet performance metrics.
- Managed complex regulatory requirements for USDA and FDA import/export protocols within FTZ and bonded storage environments.
- Formulated the international logistics framework, integrating billing systems like 3PLogic/Trinium with dispatch platforms such as Qtracs.
Customer Service Representative / Terminal Clerk / Dock Lead - ESTES EXPRESS LINES - Savannah
(2013-01 - 2015-01)
- Advanced to Dock Lead, ensuring seamless dock operations, LTL quoting, and accurate BOL processing.
- Outperformed peers in a company-wide initiative, achieving the highest level of PeopleNet driver-log compliance.
Office Administrator / Dispatcher - GREEN FLEET SYSTEMS - Savannah
(2012-01 - 2013-01)
- Navigated startup-phase challenges by managing 24 total drivers and coordinating comprehensive container tracking and customer development.
