Kelly Acosta

Security Officer with three years of hands-on experience conducting perimeter patrols, monitoring multi-screen CCTV systems, and producing detailed incident reports. Regularly inspects alarm systems and coordinates repairs to maintain operational readiness while escalating incidents with precise documentation. Seeks to apply surveillance and response expertise to improve site safety and incident resolution.

Security Officer - Frozen treats - Yuma

(2023-02 - 2026-08)

• Patrolled perimeter on foot and by vehicle each night, documented breaches and alerted facilities.
• Monitored CCTV feeds across three control-room monitors, escalated incidents to dispatch with timestamps.
• Completed detailed incident reports after altercations, submitted evidence packets to management and police.
• Inspected alarm panels each shift, logged faults and coordinated vendor repairs promptly.
• Conducted security briefings for night shift staff, clarified patrol routes and emergency roles.
• Wrote clear incident reports with photographic evidence and witness statements for management and law enforcement review.

Customer Service Associate - Colorado river adventures - Yuma

(2020-05 - 2026-08)

• Resolved customer complaints at retail floor, processed returns in POS (Square) reducing repeat calls.
• Guided new hires through register operations and store policies during shift shadowing sessions.
• Answered inbound customer inquiries via phone and email, providing product details and purchase options.
• Handled escalated service issues on the sales floor, restoring customer satisfaction and completing purchases.
• Triaged customer complaints at register, negotiated refunds or exchanges to close tickets quickly.

Culinary Arts certificate - Culinary Arts - Weber Basin Job corps (2014-02 - 2015-05)