Night Auditor - IHG Army Hotels – White Sands Missile Range - White Sands Missile Range
(2023-10)
- Perform nightly audit procedures and balance daily financial transactions to maintain account accuracy.
- Prepare daily revenue, occupancy, and financial reports for management.
- Ensure accurate guest billing and resolve account discrepancies proactively.
- Deliver exceptional overnight guest service while handling reservations, check-ins, and check-outs.
- Maintain compliance with IHG brand standards and security procedures.
- Coordinate with housekeeping, maintenance, and management to ensure smooth hotel operations.
Operations Manager - Hyatt Hotel
(2021-08 - 2022-12)
- Directed daily hotel operations while maintaining high guest satisfaction scores.
- Supervised front office staff, housekeeping coordination, and daily operational activities.
- Managed staffing, scheduling, coaching, and performance evaluations.
- Assisted with budgeting, financial reporting, payroll, and cost control.
- Resolved guest concerns promptly to ensure exceptional service recovery.
- Ensured compliance with Hyatt brand standards, safety procedures, and operational policies.
- Collaborated with department leaders to maximize occupancy and operational efficiency.
Operations Manager / Human Resources - IHG Holiday Inn Express – Fort Bliss - Fort Bliss
(2020-08 - 2021-07)
- Oversaw daily hotel operations, employee performance, and guest satisfaction initiatives.
- Managed payroll processing, employee benefits, onboarding, and personnel records.
- Monitored budgets, expenses, and financial reporting to ensure operational efficiency.
- Coordinated with vendors, travel agencies, and event planners to enhance service delivery.
- Ensured compliance with safety regulations and brand standards.
Front Desk Supervisor - IHG Army Hotels – White Sands Missile Range - White Sands Missile Range
(2014-08 - 2020-08)
- Supervised front office staff, resolved guest concerns, and maintained high service standards.
- Managed group reservations, rate plans, and occupancy strategies with revenue management teams.
- Conducted employee training and performance development initiatives.
- Maintained payroll records, budgets, and daily financial reconciliation.
Front Desk Agent / Trainer - Holiday Inn Express – Fort Bliss - Fort Bliss
(2012-10 - 2014-08)
- Delivered high-quality guest service, managed reservations, and handled administrative duties.
- Trained new employees on front desk procedures and customer service standards.
- Coordinated executive scheduling and managed communications.
