Kelly Clarke

Customer-focused and dependable professional with more than 15 years of experience delivering exceptional customer service in fast-paced retail environments. Skilled at building positive customer relationships, resolving concerns, and creating outstanding customer experiences. Seeking an opportunity to utilize my communication, problem-solving, and leadership skills while contributing to a company that values excellent service and offers opportunities for professional growth.

Team Leader / Supervisor - Primark - Freehold, NJ

(2020-10)

• Deliver exceptional customer service by greeting customers, identifying their needs, and providing personalized assistance.
• Resolve customer questions, concerns, and complaints quickly and professionally to ensure customer satisfaction.
• Build positive relationships with customers by providing friendly, knowledgeable, and efficient service.
• Train and mentor employees on customer service standards, communication, and company policies.
• Supervise front-end operations, including cash registers, tills, and customer transactions.
• Perform register overrides and assist with complex customer service issues.
• Support daily store operations as Manager on Duty (MOD), ensuring a smooth and positive shopping experience.
• Approve employee scheduling and time-off requests while maintaining adequate staffing for excellent customer service.
• Assist with inventory management, freight processing, merchandising, and product replenishment.
• Set merchandise displays and planograms (PLPs) to create an organized and inviting shopping environment.
• Conduct new employee orientations and provide ongoing coaching to improve performance.
• Served as Interim Store Manager for three months, ensuring operational excellence and high customer satisfaction.
• Recognized as the first Team Leader hired for Primark in New Jersey.

Shoe Department Supervisor / Men's Area Manager - Stein Mart - Holmdel, NJ

(2008-02 - 2013-12)

• Provided exceptional customer service by helping customers find products that met their needs.
• Handled customer concerns and resolved issues with professionalism and empathy.
• Supervised department operations while maintaining excellent customer service standards.
• Trained and coached associates to provide courteous and knowledgeable service.
• Opened and closed the store, managed registers, and prepared daily cash deposits.
• Processed merchandise shipments, pricing, signage, and inventory.
• Maintained organized, well-stocked departments to create a positive shopping experience.
• Scheduled associates to ensure adequate customer coverage during peak business hours.
• Implemented merchandising plans and maintained visual presentation standards.

Guest Service Team Lead - Target - Middletown, NJ

(2003-10 - 2005-11)

• Delivered outstanding customer service by assisting customers with questions, returns, exchanges, and problem resolution.
• Managed front-end operations to ensure fast, accurate, and friendly service.
• Built positive customer relationships by providing professional and courteous assistance.
• Trained and coached cashiers on customer service best practices and company procedures.
• Maintained accurate cash handling and register operations.
• Supervised front-end team members and cart attendants to ensure efficient store operations.
• Kept the front-end area clean, organized, and fully stocked to enhance the customer experience.