Kelly Courtney

Detail-oriented customer service representative with 15+ years of experience in retail and sales. Proficient in cash handling, account management, merchandising, and pricing. Proven track record of resolving customer complaints and increasing sales revenue.

Customer Service - 5 Below - Houston, TX

(2024-12 - 2025-01)

• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
• Assisted customers with product selection based on their needs and preferences, resulting in increased sales revenue
• Maintained a high level of product knowledge to effectively assist customers with their questions and concerns
• Resolved customer complaints in a professional manner, finding appropriate solutions to ensure customer loyalty

3rd Key Manager - Goodwill Industries - Houston, TX

(2019-11 - 2021-11)

• Managed a team of XX employees, overseeing their daily tasks and ensuring efficient operations
• Oversaw inventory management, optimizing stock levels to minimize waste while meeting customer demand
• Trained and mentored new hires, providing guidance on company policies, procedures, and best practices
• Led regular team meetings to communicate goals, objectives, and updates on business operations
• Ensured compliance with health and safety regulations by conducting regular inspections and implementing corrective actions as needed
• Analyzed sales data to identify trends and make informed decisions regarding pricing strategies
• Implemented quality control measures to ensure products met established standards of excellence before reaching customers' hands

Some college - Business - University of Houston (1989-08 - 1990-06)