Associate Director, Employee Relations at Grant Thornton Advisors, LLC (2024-03 – Present)
Leads a team of Employee Relations investigators supporting complex workplace investigations across the U.S. and India, ensuring consistent application of investigative standards, policies, and procedures.
- Designed and implemented investigation training, operational frameworks, and case management standards that improved consistency and reduced average investigation closure times by 50%.
- Partnered in the development and launch of a formal Anti-Retaliation Monitoring Program to proactively identify and mitigate workplace retaliation risks.
- Support employee relations due diligence and integration activities for mergers and acquisitions across the U.S., Ireland, Cayman Islands, and the UAE.
- Provide strategic counsel on employee relations matters impacting all levels of the organization, from interns to equity partners and executive leadership.
- Established a firmwide Exit Survey program, leveraging workforce analytics to identify turnover drivers and deliver data-driven retention recommendations.
- Conduct workforce reduction risk assessments to evaluate legal, compliance, and employee relations considerations, reducing organizational risk during restructuring initiatives.
- Oversee compliance reviews and investigations involving independence requirements, test integrity concerns, dual-employment conflicts, data loss prevention incidents, and financial misconduct allegations.
- Analyze employee relations metrics and workforce trends to inform business decisions, strengthen compliance, and enhance employee engagement and workplace culture.
Employee Relations Manager at Amazon (2020-11 – 2024-03)
Served as a key contributor in the launch and growth of a pilot Employee Relations (ER) program, supporting a 200% expansion of the team. Designed and implemented investigation workstreams, operational procedures, and performance standards to enhance consistency, quality, and scalability. Led a team of 10 exempt investigators across the U.S. and Canada, providing Employee Relations support for Operations and Customer Service organizations.
- Directed complex, high-risk investigations involving allegations of harassment, discrimination, retaliation, and other workplace misconduct.
- Established and managed performance metrics, drove continuous process improvements, and strengthened investigation effectiveness through coaching and development.
- Delivered quarterly business reviews to senior leadership, providing analysis of ER trends, emerging risks, and data-driven recommendations to inform organizational strategy and risk mitigation efforts.
Employee Relations Regional Manager at DaVita Kidney Care (2017-12 – 2020-11)
Served as the lead Employee Relations investigator for the Midwest region, overseeing complex Title VII investigations involving allegations of discrimination, harassment, retaliation, and other workplace misconduct.
- Advised senior operational and HR leaders on employee relations strategy, risk management, and compliance with employment laws.
- Utilized workforce data and case analytics to identify emerging trends, evaluate organizational risk, and develop proactive solutions that enhanced workplace culture, operational effectiveness, and regulatory compliance.
Senior Employee Relations Manager / HR Business Partner at Sodexo (2014-09 – 2017-12)
Provided Employee Relations support across 23 states within the West and North Central regions, serving as a trusted advisor on complex workplace matters. Managed a high-volume caseload of 25+ concurrent investigations ensuring timely resolution while maintaining quality, consistency, and compliance. Served as the primary HR partner for 7 District Managers, 150 Unit Managers, and approximately 3,000 frontline employees across multiple U.S. locations.
- Led investigations involving allegations under Title VII, client removals, disability accommodation, and other sensitive workplace concerns.
- Partnered with HR and business leaders to assess risk, interpret policy, and recommend appropriate corrective actions.
- Applied employment law knowledge and sound investigative practices to mitigate organizational risk, support business objectives, and promote a fair and compliant workplace culture.
- Led full-cycle recruiting and staffing efforts for five new business unit openings, supporting operations ranging from $1 million to $18 million in annual revenue.
- Developed and executed recruiting strategies, managed candidate pipelines, facilitated onboarding, and partnered with operational leaders to ensure successful workforce ramp-up and business readiness.
- Participated in client-facing discussions and workforce planning initiatives to align talent strategies with operational objectives.
- Conducted root cause analyses related to turnover, employee engagement, and workplace morale, leveraging data and stakeholder feedback to identify trends and implement targeted retention strategies.
- Provided actionable recommendations that improved employee experience, strengthened leadership effectiveness, and reduced turnover risk.
Regional HR Manager at Bay State Milling Company (2013-04 – 2014-05)
Managed all Human Resources functions for Specialty Operations locations, supporting approximately 100 employees, including 45 salaried and 55 production team members.
- Led a large-scale workforce transformation initiative, successfully converting production staffing from a 70/30 temporary-to-permanent employee ratio to an 80/20 permanent workforce model, improving workforce stability and reducing reliance on contingent labor.
- Designed and implemented a progressive compensation structure for newly converted employees, enhancing recruitment efforts, increasing retention, and improving overall workforce engagement.
- Reviewed and updated HR policies, compensation programs, and job descriptions to ensure regulatory compliance, internal consistency, and alignment with business objectives.
Human Resources Manager at Covidien (2005 – 2012)
Responsible for all HR functions within a 465,000 sq ft Distribution Center which supports Medical Supplies, Imaging Solutions, and Surgical Devices business units. Provided support to 23 salary and 100 union employees. Managed a department of (1) HR Coordinator and (1) HR Intern.
- Formalized leadership training program for 5 Managers, 10 Supervisors, and 10 lead personnel.
- Partnered with senior leadership quarterly for Talent Leadership Review.
- Met or exceeded budget of $550k/annually.
- Identified new company physician which increase light-duty cases for WC injuries, decreasing the number of lost-time accidents.
- Developed new safety incentive which resulted in 320+ days without a Recordable injury.
- Successfully ratified (3) Union Contracts, Company representative for all Step 3 and Arbitrations. 100% company success rate for Arbitrations.
- Increased facility headcount from 64 to 120.
- Labor Conversion Project; Ontario, CA location: Converted temp labor force to Covidien employees resulting in labor savings of over $500k annually
