Kelly Hernandez

I am a highly creative and self motivated individual. I play many instruments. I can write creatively and professionally.

Substitute Teacher at Scoot Agency (2026-03 – Present)

• Adapt to various classroom environments and implement lesson plans across diverse age groups.
• Manage classroom behavior effectively, ensuring a productive learning environment.
• Communicate clearly with school administration and faculty regarding student progress.

Barista / Former Store Manager at Starbucks (2024-01 – Present)

Stepped down to Barista in January 2026 to prioritize medical studies.

• Led store operations, including hiring, training, and professional development of the team.
• Managed inventory, complex scheduling, and payroll while supporting strict brand standards.
• Drove customer satisfaction initiatives and kept high-quality service in a fast-paced environment.

Resorts Operations Manager at NYNY Hotel • MGM Resorts International (2022-01 – 2024-12)

• Served as Team Lead focusing on Guest Experience and Net Promoter Scores (NPS).
• Directed the "Fun Foundation" and acted as Employee Event Coordinator to boost morale.
• Oversaw organizational heads and managed comprehensive training programs.

Hotel Operations Manager at NYNY Hotel • MGM Resorts International (2020-01 – 2022-12)

• Co-authored Standard Operating Procedures (SOPs) and managed records retention.
• Coordinated seasonal decorations, raffles, and the departmental suggestion box.

Relief Manager at NYNY Hotel • MGM Resorts International (2020-01 – 2020-12)

• Handled front-line guest services, training, and resolution of customer complaints/queries.

Medical Assistant & Phlebotomy Program (2026-12)

Associate of Anthropology in Anthropology – College of Southern Nevada (2020-12)

High School Diploma – Green Valley High School (2013-12)