Kelly Kohl

Results-driven IT leader with experience overseeing enterprise IT operations, network infrastructure management, and cybersecurity programs. Proven ability to lead IT teams, manage vendors, and align technology strategies with organizational goals in research and business environments. Experienced in Microsoft 365 environment, Microsoft One Drive, Copilot, automation, and security frameworks while delivering reliable and scalable IT services.

Associate Local Area Network Administrator - New York State Unified Court System - Utica, NY

(1995-11)

Served as primary technical support resource for 253 employees and 309 laptops/desktops across 10 locations spanning two upstate New York counties.

• Manage multiple projects simultaneously from initiation to completion.
• Collaborated with cross-functional teams and vendors to deliver successful technical solutions and project outcomes.
• Developed and maintained technical documentation, system procedures, support guides, and operational standards.
• Installed, configured, upgraded, and maintained Windows operating systems, enterprise applications, and software patches in a Windows environment.
• Installed, configured, and maintained network infrastructure including routers, switches and wireless access points.
• Managed network services including DNS, DHCP, IPAM, centralized logging, and monitoring systems.
• Supported authentication and access control services including single sign-on (SSO), multi-factor authentication (MFA), authorization, and security auditing.
• Diagnosed and resolved technical issues through research, implementation of corrective actions and documenting the outcomes.
• Delivered technical support for network infrastructure and data systems supporting court operations.
• Researched new technologies and solutions to enhance the IT environment and system performance.
• Implemented and supported IP phone system migrations and deployments across multiple locations.
• Maintained high service levels by contributing to the resolution of 3,055 help desk tickets during the past year.
• Imaged and deployed 78 Dell laptops using SCCM during the past year for judges/employees across multiple departments.
• Provided technical support for hardware, software, SSL VPN configuration, IP phone systems, user account issues, workstation setups, and general end-user troubleshooting.
• Installed and configured sixteen Biamp courtroom audio systems, including creation of custom software configurations for each courtroom environment.
• Designed, coordinated and deployed video NDI-based evidence presentation systems in four courtrooms.
• Coordinated with county maintenance to install new cable infrastructure supporting Biamp network connectivity, FTR courtroom recording systems, and Microsoft Teams courtroom video conferencing equipment for improved audio quality and remote management capabilities.
• Coordinated with third-party hardware vendors for equipment repair and replacement services.

Master of Science - Cybersecurity - Utica University (2012-05)

Master of Science - Cybersecurity with Minor in Forensics - Utica University (2012-05)

Bachelor of Science - Information Technology - State University of New York Marcy (1988-05)

Associate of Applied Science - Data Processing - Mohawk Community College (1986-05)