Kelly Mastrangelo

Detail-oriented professional with 11+ years of experience in customer service, administration, and media. Skilled in phone communication, client interaction, organizational tasks, Microsoft Office, and social media management. Seeking an entry-level Administrative Assistant position to leverage strong interpersonal and analytical skills in a reliable, growth-oriented environment

Deckhand/ Child Guardian at Argyle Theatre (2025 – Present)

• Assist with backstage operational logistics and stage coordination during live theatre productions.
• Supervise child performers and maintain safety compliance and accountability of minors during rehearsals and performances.
• Monitor backstage areas for operational hazards, restricted access concerns, and potential safety risks.
• Coordinate with stage managers and production staff to ensure timely operational cues and safety awareness.
• Maintain equipment organization and assist with safe movement of stage elements and technical equipment.
• Demonstrate situational awareness and communication in dynamic, fast-moving environments.

Front Desk Associate at Pure Barre (2024 – 2025)

• Managed front desk operations including facility access control and client check-in procedures.
• Monitored facility entry points to maintain secure access and client accountability.
• Maintained administrative records including membership documentation and scheduling systems.
• Provided professional customer service and resolved concerns through conflict management and communication strategies.
• Assisted with maintaining a safe and organized facility environment for staff and clients.
• Supported daily operations while ensuring compliance with company policies and safety procedures.

Barista at Starbucks (2016)

• Maintain continuous situational awareness in a high-traffic retail environment serving large volumes of customers daily.
• Observe and report suspicious behavior, safety hazards, or operational risks to management when identified.
• Follow strict health, safety, and operational compliance procedures while preparing food and beverages.
• Handle cash transactions and financial accountability through point-of-sale systems while maintaining transaction accuracy.
• Support incident awareness and reporting procedures by communicating safety concerns or disruptions to supervisors.
• Coordinate with team members to maintain efficient operational workflow and service continuity during peak periods.
• Use conflict resolution and de-escalation techniques to assist customers and maintain a safe environment.
• Maintain organization and cleanliness of work areas while identifying environmental hazards and safety risks.

Bachelor's degree (Film & Media) – Arizona State University (2025)