Referral Specialist - Gastroenterology & Hepatology of CNY
(2023-05 - 2026-05)
- Initiate, manage, and follow up on clinical referrals, obtaining necessary insurance pre-authorizations and ensuring completion.
- Schedule initial and follow-up appointments with specialists, imaging centers, or laboratories, and communicate these details to the patient.
- Review medical records for completeness, accurately enter data into the EMR, and scan/fax documents.
- Act as the primary point of contact for patients, physicians, and insurance companies regarding the referral process.
Patient Care Rep - NY Spine & Wellness Center - Widewaters
(2017-12 - 2023-05)
Front Desk position responsible for checking in/out patients, updating appropriate medical information in charts, receiving payments and applying to accounts, assisting patients with any questions and directing them to proper channels when issues arise. Multiple other duties include updating programs for no shows and other appointment related software.
Workers Comp. Associate - NY Spine & Wellness Center - Taft Rd.
(2017-12 - 2023-05)
- Process all medical paperwork to the Workers Comp. Board and adjustors.
- Request multiple medical procedures for patients via MG2 & C4 forms.
- Handle incoming phone calls and address all patients needs.
- Assist patients with their adjustors and the Workers Comp. Board on their behalf.
Assistant to the Property Manager - Easy To Own Homes - Syracuse, NY
(2016-04 - 2017-11)
- Process rent payments.
- Show available homes to approved applicants.
- Handle all email correspondence to the company regarding questions about the properties and financial information needed for approval.
- Assist the property manager when her schedule does not allow.
Front Desk/Reception - Sportelli Chiropractic & Laser Center - Syracuse, NY
(2014-11 - 2016-01)
- Responsible for all front desk duties including answering 3 line phone system.
- Check in all patients and verify insurance coverage with multiple agencies.
- Regular updating of patients info in database and files.
- Daily ledger balancing and deposit drops to bank.
Assistant Office Manager/Reception - VB Performance & Fitness - Syracuse, NY
(2012-02 - 2014-09)
- Handle all financial transactions such as client dues, AP/AR, and daily deposit.
- Process payroll for all employees.
- Coordinate scheduling for owner and 4 personal trainers.
- Handle all aspects of advertising and social media.
- Assist in creating website and handbook for the company.
- Responsible for all reception/front desk duties.
Front Desk/Admin. - Toshiba Business Solutions - E. Syracuse, NY
(2006-05 - 2010-12)
- Responsible for all reception/front desk duties including answering 6 line phone system.
- Direct all calls and complaints to proper department.
- Schedule 7 sales reps.
- Prepare all documents needed for sale/lease of equipment.
- Create multiple spreadsheets for sales/service departments.
- Assist Office Manager with day to day duties.
