Staff Assistant - Harvard University - Boston, MA
(2026-04)
Contract position coordinating employer engagement events and providing operational support for career services initiatives.
- Coordinate 200+ employer engagement events by quality checking and confirming schedules, updating outlook calendars and Microsoft lists within SharePoint, and maintaining accurate information across web platforms such as Symplicity (Crimson Careers) and uConnect.
- Provide day-of operational support for advising drop-ins, employer information sessions, workshops, and interview days, including kiosk check-ins, room setup, logistics coordination, and communication with stakeholders.
- Review, validate, and approve job and internship postings within MCS platforms (Symplicity Recruit and curated listings), ensuring accurate information and timely updates.
- Manage and triage multiple MCS inboxes which include appropriate routing of inquiries and requests, and updating 60+ website event content to support engagement initiatives.
- Handle confidential information with professionalism and discretion while supporting administrative operations.
- Contribute to Employer Engagement Team projects and initiatives including reflagging 180+ employer sign up hiring surveys, cleaning up 400+ employer job posting data, creating, revising and scheduling email featured newsletters for undergraduate and graduate populations, and updating employer contact for campaigns.
- Serve as a primary front desk representative, responding to in person, phone, and email inquiries in a professional and timely manner.
- Provide information regarding MCS resources, services, events, and office policies to Harvard college, Harvard Kenneth C. Griffin GSAS, and Harvard extension school students, alumni, prospective students and employers.
- Monitor and maintain office supplies inventory.
- Deliver high-quality customer service in a fast-paced, high-volume office environment.
HR People Operations Coordinator - Broad Institute of MIT and Harvard - Boston, MA
(2024-07 - 2025-07)
Contract position managing HR operations, employee records, and compliance for visiting affiliates and staff.
- Processed employment verification requests and managed tasks related to the Massachusetts unemployment portal due to layoffs, ensuring timely and accurate responses that supported affected employees and maintained compliance.
- Ensured compliance with VSA protocols for over 100 visiting affiliates, including scientists and researchers, by meticulously managing documentation and adherence to regulatory standards.
- Resolved an average of 50 HR-related tickets per week in ServiceNow, achieving a 95% resolution rate within the designated SLA timeframe.
- Collaborated with the Office of Strategic Alliances and Partnering to streamline the coordination of Visiting Scientist Agreements, ensuring compliance with protocol and facilitating smooth continuation processes for visiting affiliates.
- Conducted audits of internal SOPs to identify outdated processes and areas for improvement, leading to enhanced operational efficiency and compliance across the organization.
- Managed a database of 2450+ employee records, ensuring accuracy and compliance with company policies and regulations.
- Audited Workday transactions for unpaid job requisitions, affiliate extension requests, and employee lifecycle tasks, resolving 95% of issues within a 24-hour timeframe.
Human Resources Representative - Massachusetts Institute of Technology - Boston, MA
(2024-01 - 2024-07)
Contract position executing HR transactions and streamlining onboarding and exit processes for employees and visiting scholars.
- Executed appointment transactions for approximately 100 employees and visiting scholars by utilizing advanced organizational skills, including meticulous scheduling, document management, and workflow optimization within HR software, achieving a 95% accuracy rate in processing new hires, terminations, and leave requests.
- Spearheaded tracking mechanisms for key HR processes, including expiring appointments and visas, resulting in improved compliance and a 30% reduction in tracking errors through enhanced organizational strategies.
- Partnered with the HR Administrator, Director of Administration and Finance, and hiring managers to streamline onboarding and exit processes for around 100 employees, enhancing efficiency and reducing onboarding time by 25%.
- Crafted and optimized over 50 letters and memos while refining templates and reports using advanced editing techniques, resulting in a 40% reduction in document turnaround time and improved clarity across communications.
- Facilitated compensation and salary review processes for 100 employees using Perform Yard for performance evaluations and analytical skills, leading to a 15% increase in salary equity and enhanced employee satisfaction.
- Served as the primary point of contact for the HR team, delivering timely and transparent support for approximately 100 personnel inquiries, which improved response times by 35% and enhanced employee trust in HR processes.
- Streamlined the processing and approval of timesheets for students and staff using SAP and Cognos, achieving a 20% reduction in payroll discrepancies and ensuring timely payments.
- Orchestrated and executed HR retention activities for about 100 employees, utilizing engagement strategies that increased retention rates by 30% and fostered a stronger workplace culture.
Talent Acquisition Coordinator - Mass General Brigham - Boston, MA
(2022-11 - 2023-07)
Supported HR specialists in talent acquisition and new hire onboarding processes.
- Supported HR specialists by efficiently managing administrative tasks, including scheduling, correspondence, and data processing for over 100 requests, which enhanced workflow efficiency and improved team communication.
- Onboarded an average of 20 new and returning temporary hires weekly, utilizing streamlined processes and onboarding software, resulting in a 15% faster integration into the team.
- Collaborated with talent acquisition specialists to enhance the new hire onboarding process, coordinating appointments and ensuring completion of background checks and compliance requirements for over 50 hires, resulting in a 20% increase in onboarding efficiency.
- Leveraged Survey Monkey, PeopleSoft, EPIC, Kronos, and Microsoft Access to accurately update job codes and implement salary changes for over 100 employees, enhancing data integrity and reducing processing errors by 25%.
Senior HR Assistant - Mass General Brigham - Boston, MA
(2022-01 - 2023-01)
Coordinated new hire onboarding and managed administrative HR functions.
- Coordinated the onboarding of new hires by managing HealthStream learning events, validating I-9 work authorizations, processing CORI background checks, and overseeing T-pass enrollment, resulting in a seamless onboarding experience and a 30% increase in new hire satisfaction.
- Managed the reception area and data entry of pending temporary workers, and open job requisition data to ensure appropriate record-keeping for the temporary staff hired.
- Assisted with administrative tasks, including purchasing department office supplies, and managing daily mail distribution.
Behavior Technician - Centria Autism - Boston, MA
(2021-09 - 2021-12)
- Delivered individualized in-home care and ABA therapy to children with Autism, ages 3-10, enhancing their developmental progress and achieving a 90% improvement in targeted behavioral goals.
Public Relations and Marketing/Administrative Intern - 4 Seasons Nails & Spa - Taunton, MA
(2020-06 - 2021-08)
- Digitized the business calendar to streamline appointment scheduling, promoted and marketed spa services to clients through targeted in-person promotions and strategic email outreach.
Funding Coordinator Intern - Make-A-Wish - Boston, MA
(2019-01 - 2019-02)
- Supported fundraising efforts by soliciting auction donations and ensuring timely donor acknowledgment, contributing to a 20% increase in overall donations for events.
Food and Licensing Intern - Boston City Hall - Boston, MA
(2017-06 - 2017-08)
- Documented and updated licensing files for existing and new businesses holding food and alcohol licenses, improving record accuracy and compliance tracking by 30%.
Preschool Teacher Assistant - Government Child Care Center - Boston, MA
(2016-06 - 2016-09)
- Assisted students ages 2-5 in developing their reading and literacy skills, supported the lead teacher with grading assessments, and facilitated engaging educational activities, enhancing student participation and learning outcomes.
