Kelsey B
Organized, Driven, and Solution-Focused
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Experience
Member Support / Patient Advocate at Humana (2024-01 – Present)
Handling high-volume, high-stress calls while maintaining professionalism and accuracy in patient advocacy and claims resolution.
- Handle high-volume, high-stress calls while maintaining professionalism and accuracy
- Research and resolve complex claims requiring attention to detail and problem-solving
- Follow strict HIPPA compliance and procedural guidelines
- Maintain performance in emotionally charged situations
Deckhand at American Cruise Lines (2024-01 – 2024-12)
Performed marine operations and vessel maintenance in safety-critical environments with 80+ hours per week in physically demanding conditions.
- Performed marine operations and vessel maintenance in safety-critical environments
- Painting, rust removal, corrosion control
- Worked 80+ hours per week in physically demanding conditions
- Assisted with piloting vessel and engine room maintenance
- Loaded/unloaded machinery, equipment, and supplies
- Participated in firefighting, rescue, and emergency response drills
- Maintained MSD tanks and followed environmental regulations
Senior Consultant at CIBT Visas (2020-07 – 2023-12)
Managed time-sensitive documentation and compliance with strict accuracy requirements under pressure.
- Managed time-sensitive documentation with strict accuracy requirements
- Met priority deadlines while maintaining compliance standards
- Worked independently under pressure
Deckhand at The Restitution Fishing Charter (2015-01 – 2020-12)
Maintained 57' fishing vessel and assisted with charter operations, demonstrating long-term reliability and commitment.
- Maintained 57' fishing vessel including washing, waxing, painting, and repairs
- Assisted with charter bookings, client coordination, and onboard operations
- Handled basic accounting and bookkeeping
- Demonstrated long-term reliability and commitment
Education
Certificate in Project Management – Louisiana State University (2026-01)
Degree in Administration of Justice – Los Angeles City College (2021-01 – 2023-12)
High School Diploma in Academic Honors – Mooresville High School (2006-01 – 2010-12)
