Kelsey B

Member Support / Patient Advocate at Humana (2024-01 – Present)

Handling high-volume, high-stress calls while maintaining professionalism and accuracy in patient advocacy and claims resolution.

• Handle high-volume, high-stress calls while maintaining professionalism and accuracy
• Research and resolve complex claims requiring attention to detail and problem-solving
• Follow strict HIPPA compliance and procedural guidelines
• Maintain performance in emotionally charged situations

Deckhand at American Cruise Lines (2024-01 – 2024-12)

Performed marine operations and vessel maintenance in safety-critical environments with 80+ hours per week in physically demanding conditions.

• Performed marine operations and vessel maintenance in safety-critical environments
• Painting, rust removal, corrosion control
• Worked 80+ hours per week in physically demanding conditions
• Assisted with piloting vessel and engine room maintenance
• Loaded/unloaded machinery, equipment, and supplies
• Participated in firefighting, rescue, and emergency response drills
• Maintained MSD tanks and followed environmental regulations

Senior Consultant at CIBT Visas (2020-07 – 2023-12)

Managed time-sensitive documentation and compliance with strict accuracy requirements under pressure.

• Managed time-sensitive documentation with strict accuracy requirements
• Met priority deadlines while maintaining compliance standards
• Worked independently under pressure

Deckhand at The Restitution Fishing Charter (2015-01 – 2020-12)

Maintained 57' fishing vessel and assisted with charter operations, demonstrating long-term reliability and commitment.

• Maintained 57' fishing vessel including washing, waxing, painting, and repairs
• Assisted with charter bookings, client coordination, and onboard operations
• Handled basic accounting and bookkeeping
• Demonstrated long-term reliability and commitment

Certificate in Project Management – Louisiana State University (2026-01)

Degree in Administration of Justice – Los Angeles City College (2021-01 – 2023-12)

High School Diploma in Academic Honors – Mooresville High School (2006-01 – 2010-12)