Kelsey Barnes

I am a people person who loves to learn new things and challenge myself. I have worked in customer service and finance for over ten years. I also started my own photography business.

Operations Specialist

Aspiration Financial – Remote 

October 2021 to January 2023

• Perform day-to-day operational processes that support business, partners and customers.
• Diligently review customer disputes and meet daily SLAs.
• Process and decision Regulation E fraud claims and merchant disputes.
• Communicate with customers via email regarding ongoing claims.
• Review incoming reports from our partners.
• Partner with our Customer Engagement team to provide clarity if/when customer issues arise regarding a dispute.
• Collaborate with Operations team members to help optimize tools for improved efficiency.
• Act at all times in a manner that is ethical and aligned with the regulatory obligations of the firm, and our partners.

Wells Fargo: Hamilton, AL February 2017- September 2021

Responsibilities

• Providing prompt customer service
• Maintaining excellent written and verbal communication skills
• Executing transactions
• Reviewing transactions
• Approving Transactions
• Colleague/staff training
• Maintaining a positive work environment for team members
• Ensuring a pleasant banking experience for customers
• Informing customers of new products and educating both colleagues and customers regarding new services and product.

Photographer/Small Business Owner:

Gypsy Blue Photography: Guin, AL March 2021-Present

Responsibilities

• Maintaining positive client communication
• Session Scheduling
• Maintaining and managing photography equipment
• Coordinating and managing photography sessions
• Photo editing utilizing high-quality software
• Marketing
• Small business financial management

Marketing/ Community Outreach Coordinator

Rocket City Chiropractic- Huntsville, AL November 2016 to February 2017

Responsibilities

• Coordinated clinic-hosted events (i.e., educational workshops, dinners, patient appreciation
• events, etc.
• Worked remotely to organize various meetings, community dinners, and lunches
• Managed clinic related social media content
• Maintained cleanliness and organization within the clinic
• Scheduled and assisted with spinal screenings
• Served as a personal assistant for practitioners
• Attended business meetings such as BNI and Chamber of Commerce meetings.
• Expanded and developed marketing platforms.
• Managed the productivity of marketing plans and projects.

Personal Banker/Customer Service and Sales Representative/Loan Originator:

Wells Fargo - Madison, AL December 2014 to September 2016

Responsibilities

• Provided prompt customer service
• Educated customers about credit and efficient financial planning
• Document preparation
• Account maintenance
• Account reconciliation
• Executed demographic information changes
• Executed stop payments
• Reviewed checks
• Executed Account closings
• Executed transfers
• Served as a notary
• Processed check orders
• Submitted credit applications
• Serviced credit applications
• Preformed conflict resolution
• Opened new accounts
• Maintained positive one-on-one interactions with new and existing customers
• Preformed risk management tasks in adherence to company and Federal policies, procedures,

standards, and regulations

• Attended community outreach events
• Attended meetings with city officials, school staff and administration, and business owners to develop and maintain professional relationships.
• Completed call blocks to reach out to customers to ensure satisfaction

Accomplishments

I have been within the top three Customer Sales Service Representatives (CSSRs) in the district since the start of my employment with Wells Fargo and continue to progress each quarter.

Skills

• Active listening
• Service and sales orientated
• Excellent written and verbal communication
• Negotiation
• Independent judgment and decision making
• Goal driven
• Leadership
• Personnel management
• Organization
• Process improvement
• Policy & Procedure compliance
• Statistical/Data Reporting
• Data processing
• Team Building
• Conflict resolution
• Relationship development
• MS Office
• Excel
• Wells Fargo Systems: Store Vision Platform, Store Vision Teller, HOGAN

Bachelors in Psychology